Handling difficult customers..
March 22nd, 2007 by mira
I know, its not that things run smoothly always around us and we have people saying only good things to us all the time. It does happen that few things turn out upside down and you feel at the world’s end! But then, this feeling is common too.First of all, is there a “difficult customer”?. I think, there shouldn’t be. A customer becomes difficult to handle only when there is a tug-off-war between his expectations and our services, or worst case,between what we promise and what we offer! This, I presume, is true not only in business relationships, but elsewhere too :-)! Effective communication rules the world, isn’t it?
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It is a dream of communication rules the world if it becomes effective.
People like Wittgenstein tried to build a definition with a logical view of communication. But in his later works he cancellede that.
“The world is everything that is the case.” (Ludwig Wittgenstein, Tractatus Logico-Philosophicus).Seems to restrict things whe can talk about but our own social context makes this world becomme very big and difficult to talk about something if the context differs to much to another.
Theodor W. Adorno, an other philosopher had said:”All things which are imagine cogent, may somewhere else be imagine also cogent.” but “may” not “will”.
So I think Wolfgang Pauli, a german
physicist is right. He wrote a telegram to Enrico Fermi, a great italien physicist, who had demonstrate 20 jears after Pauli’s postulate about the Neutrinos/Antineutrinos, that Pauli is right.
Pauli wrote:”Everything comes to him who knows how to wait.”
Where the accent is at the “how to”.
And by the end of my comments, a quotation from a great chief editor of a german magazin from the 80th. He told to his chief that has blamed him because of allways being late with the magazin.
“Every idiot can create a good magazin on time.”
Best regards,
Dirk
Add these too Dirk -
Everything is relative.
There are no absolutes.
Anything perfect is non-existent.
Thanks Dirk and Richie.I consider these good learning points for me :-)!