Services |
vtiger CRM ServicesOur team has worked on hundreds of vtiger CRM implementations for customers in different industries. We offer support, training and professional services geared to ensure the success of your CRM implementation. Our focus on vtiger CRM product development and our exposure to broad range of clients with individualized CRM requirements enable us to deliver on the unique needs of your business. vtiger offers the following services:
Installation & System Configuration
For more information, please call us at 1-877-784-9277 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. Frequently Asked QuestionsWhom do I contact for technical support? Please post all your community support-related queries in vtiger Forums. For dedicated support during implementation & roll-out of the CRM system, subscribe to the vtiger support service. For more information, see Buy Support or send a request to This email address is being protected from spambots. You need JavaScript enabled to view it. . What is the advantage of subscribing to support? Support Subscription entails the following benefits: Mail acknowledgement of issues reported, resolution of issues,on-line access to documentation, workarounds, forums, FAQ, whitepapers,patches and bug fixes. Who is a paid customer? What are the priviliges? Any user who agrees to the terms and conditions mentioned on our subscription page and pays the amount for support services is termed as a paid customer.He enjoys all the benefits mentioned here: Customer portal access, bug fixes, access to knowledgebase and complete documentation manuals. Are there specific manuals covered under the support pack? Yes, the customer who subscribes to our support service is entitled to pdfs of various manuals mentioned herein:
Does it also include support Over Phone? Yes, paid support also includes support over phone, during Business hours from Monday to Friday. If once I register here, how do I effect any changes in technical contact information? You can contact This email address is being protected from spambots. You need JavaScript enabled to view it. "> This email address is being protected from spambots. You need JavaScript enabled to view it. for any changes in your contact details, or This email address is being protected from spambots. You need JavaScript enabled to view it. "> This email address is being protected from spambots. You need JavaScript enabled to view it. How do I post my issues once I complete registering with vtiger support? You can use the Trouble Tickets Client in your customer Portal to post your issues. What is the minimum response time of issues committed through support pack? Under paid support, the minimum response time is within 12 hours of the next working day, unless specifically stated otherwise. What are the Business Hours during which I can contact vtiger Support? You can contact vtiger CRM support during the working hours, between Monday to Friday, excepting festive holidays announced in our forum. What does the Email Support cover? Email support includes Technical guidance, installation assistance, problem diagnosis and resolution, clarification in documentation and any usage assistance that may be required. As a Subscribed customer, what are the services I can access? Once you are subscribed customer, you enjoy the following benefits and access:
Are the add-ons to vtiger covered under Support? Yes, the Add-ons which come with vtiger are fully supported.You can report any issues in using these add ons to vtiger support. What is the support commencement date? The date on which the support service is purchased is considered support commencement date. The period of support is one year, at the expiry of which the agreement can be renewed or terminated. What is support termination ? Support service can be terminated either for no cause by either of the parties to contract or it may be terminated on account of breach of contract. This terminates all services provided as on date of termination. How can the support be renewed? Support service can be renewed after the initial one year period of coverage. You can directly contact vtiger support for renewal via mail/telephone. The renewal will be at the list price quoted as on date of renewal. Is there any warranty for support pack? There is no warranty inherent in this agreement unless explicitly stated in any case. Is there any risk or liability attached to the support service? vtiger is not responsible or liable for any risk that may be undertaken in using the support service. Does the Price quoted for support include any taxes? The price quoted excludes any foreign,federal,state taxes and any local sales, excise or similar taxes which will be considered only when applicable. What are the payment modes for support subscription? The payment can be made by check or cash as per convenience of the customer. What is remote installation? By remote installation, we imply that once the user gives us the server details of his installation, we(vtiger technical support) will analyze and get back to you on the suitability of the server for installation of vtiger CRM. Once this is confirmed, you can give permissible access to the support team so that we can install the product in your server. Is the amount paid refundable on any account? The amount paid in lieu of support service is not refundable in case of non-utilization or elapse of period of contract. Is Training available? A training schedule is fixed periodically and announced for the benefit of users. Indvidually customized training is available if a request is made well in advance. How to contact vtiger support? You can reach us at This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it. , or This email address is being protected from spambots. You need JavaScript enabled to view it. for your respective needs. Community DevelopmentHow Can I contribute to the vtiger CRM development? Yes, you can contribute to the vtiger CRM as well as other add-ons development. As a first step please join the vtiger Developers' mailing list and start contributing your works. You can post new modules, add-ons, language packs, enhancements, and bug fixes that you have developed in vtigerForge. You can also contribute product documentation (Developer Guidelines, Implementation Guidelines, Troubleshooting Tips) and CRM best practices, articles, and others in Wiki Documentation for vtiger CRM. Your contributions would definitely help us to bring a better product in future. |
