About vtiger CRM

What is vtiger CRM?

vtiger CRM is 100% Open Source Customer Relationship Management solution built over LAMP/WAMP stack and other third-party open source packages.

vtiger CRM software can be installed in Windows NT/2000/XP/2003 and different types Unix/Linux-based distributions, such as RedHat 7.2/8.0/9.0, Debian 3.0, SuSe 9.0, Fedora Core 3.0, Mandrake 10.0, Mac OS, and FreeBSD.

Please visit Online Demo for more details.

How is vtiger CRM different from other CRM software?

The vtiger CRM software installation is hassle free, as we have bundled well-tested third-party software, such as Apache, MySQL, and PHP along with CRM-specific source code. Most of the other open source CRM software providers offer only the application and ask users either to install all other LAMP/WAMP third-party software or approach them for installation.

The vtiger CRM software provides enterprise quality business enhancement utilities, such as vtiger Outlook Plug-in for Microsoft® Outlook® users, vtiger Thunderbird Extension for Thunderbird/Mozilla users, and vtiger Office Plug-in for Microsoft® Office® users. These utilities are part of the vtiger CRM Open Source project in SourceForge.net.

Currently most of the other Open Source CRM projects are not providing add-ons for Thunderbird Extension and Microsoft® Office® and you have to buy the Microsoft® Outlook® plug-in separately.

vtiger Licensing Policy

What is the licensing policy of vtiger CRM?

vtiger CRM software is built over the following open source software:

• Apache web server software, under the Apache License
• MySQL database software, used under the GPL
• PHP software, under the PHP License, version 3.0
• SugarCRM software used under the SugarCRM Public License (SPL 1.1.2) (SPL - a copy of Version 1.1.2 is found here)
• gdwin32 (graphic library) from http://www.boutell.com/gd/
• PHPMailer software used under the LGPL
• ADOdb software used under the BSD
• phpSysinfo software used the GPL
• vtiger's modifications to the SugarCRM code are under vtiger Public License 1.1 based on Mozilla Public License (MPL). Additional components written by vtiger, not coming under the purview of the SPL, are provided under MPL

What is the licensing policy of vtiger Plugins/Extensions?

vtiger CRM provides Plugins/Extensions for the benefit of business community. The complete code has been written by vtiger CRM team and released as an Open Source project in SourceForge.net:

• Customer Portal
• Outlook Plugin
• Office Plugin
• Thunderbird Extension
• Web Forms
• Firefox Toolbar

vtiger Outlook Plug-in
The vtiger Outlook Plug-in is an add-on to the vtiger CRM, covered under the vtiger Public License 1.1(VPL 1.1) based on Mozilla Public License (MPL1.1).

vtiger Thunderbird Extension
The vtiger Thunderbird Extension is an add-on to the vtiger CRM, covered under the vtiger Public License 1.1 (VPL 1.1) based on Mozilla Public License (MPL1.1).

vtiger Office Plug-in
The vtiger Office Plug-in is an add-on to the vtiger CRM, covered under the vtiger Public License 1.1 (VPL 1.1) based on Mozilla Public License (MPL1.1).

vtiger Customer Portal
The vtiger Customer Portal is an add-on to the vtiger CRM, covered under the vtiger Public License 1.1 (VPL 1.1) based on Mozilla Public License (MPL1.1).

3. Can I use vtiger CRM and other vtiger add-ons free of cost?

Yes, you can use vtiger CRM and other add-ons free of cost, provided you don't violate the license agreements. For more details please refer to vtiger Public License 1.1(VPL 1.1).

vtiger Services

Whom do I contact for technical support?

Please post all your community support-related queries in vtiger Forums. For dedicated support during implementation & roll-out of the CRM system, subscribe to the vtiger support service. For more information, see Buy Support or send a request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

What is the advantage of subscribing to support?

Support Subscription entails the following benefits: Mail acknowledgement of issues reported, resolution of issues,on-line access to documentation, workarounds, forums, FAQ, whitepapers,patches and bug fixes.

Who is a paid customer? What are the priviliges?

Any user who agrees to the terms and conditions mentioned on our subscription page and pays the amount for support services is termed as a paid customer.He enjoys all the benefits mentioned here: Customer portal access, bug fixes, access to knowledgebase and complete documentation manuals.

Are there specific manuals covered under the support pack?

Yes, the customer who subscribes to our support service is entitled to pdfs of various manuals mentioned herein:

• vtiger CRM Administration Manual
• vtiger CRM User Manual
• Manuals of all the Add-ons in vtiger
• Installation guides
• WiKi Documentation

Does it also include support Over Phone?

Yes, paid support also includes support over phone, during Business hours from Monday to Friday.

If once I register here, how do I effect any changes in technical contact information?

You can contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for any changes in your contact details, or This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

How do I post my issues once I complete registering with vtiger support?

You can use the Trouble Tickets Client in your customer Portal to post your issues.

What is the minimum response time of issues committed through support pack?

Under paid support, the minimum response time is within 12 hours of the next working day, unless specifically stated otherwise.

What are the Business Hours during which I can contact vtiger Support?

You can contact vtiger CRM support during the working hours, between Monday to Friday, excepting festive holidays announced in our forum.

What does the Email Support cover?

Email support includes Technical guidance, installation assistance, problem diagnosis and resolution, clarification in documentation and any usage assistance that may be required.

As a Subscribed customer, what are the services I can access?

Once you are subscribed customer, you enjoy the following benefits and access:

• Support requests through Customer Portal and email
• Bug fixes & minor feature enhancements
• Major features will be taken on priority basis
• Complete access to the vtiger CRM Knowledge Base
• Installation Manual
• User/Administration Manual
• System Optimization & Scalability Guidelines
• Troubleshooting Manual

Are the add-ons to vtiger covered under Support?

Yes, the Add-ons which come with vtiger are fully supported.You can report any issues in using these add ons to vtiger support.

What is the support commencement date?

The date on which the support service is purchased is considered support commencement date.

The period of support is one year, at the expiry of which the agreement can be renewed or terminated.

What is support termination ?

Support service can be terminated either for no cause by either of the parties to contract or it may be terminated on account of breach of contract. This terminates all services provided as on date of termination.

How can the support be renewed?

Support service can be renewed after the initial one year period of coverage. You can directly contact vtiger support for renewal via mail/telephone. The renewal will be at the list price quoted as on date of renewal.

Is there any warranty for support pack?

There is no warranty inherent in this agreement unless explicitly stated in any case.

Is there any risk or liability attached to the support service?

vtiger is not responsible or liable for any risk that may be undertaken in using the support service.

Does the Price quoted for support include any taxes?

The price quoted excludes any foreign,federal,state taxes and any local sales, excise or similar taxes which will be considered only when applicable.

What are the payment modes for support subscription?

The payment can be made by check or cash as per convenience of the customer.

What is remote installation?

By remote installation, we imply that once the user gives us the server details of his installation, we(vtiger technical support) will analyze and get back to you on the suitability of the server for installation of vtiger CRM. Once this is confirmed, you can give permissible access to the support team so that we can install the product in your server.

Is the amount paid refundable on any account?

The amount paid in lieu of support service is not refundable in case of non-utilization or elapse of period of contract.

Is Training available?

A training schedule is fixed periodically and announced for the benefit of users. Indvidually customized training is available if a request is made well in advance.

How to contact vtiger support?

You can reach us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for your respective needs.

Community Development

How Can I contribute to the vtiger CRM development?

Yes, you can contribute to the vtiger CRM as well as other add-ons development. As a first step please join the vtiger Developers' mailing list and start contributing your works.

You can post new modules, add-ons, language packs, enhancements, and bug fixes that you have developed in vtigerForge.

You can also contribute product documentation (Developer Guidelines, Implementation Guidelines, Troubleshooting Tips) and CRM best practices, articles, and others in Wiki Documentation for vtiger CRM.

Your contributions would definitely help us to bring a better product in future.