Fast Answers to Previously Solved Problems
Provider customers and employees with fast answers to common questions by building a private and public knowledge base of resolved cases.
Convert common cases to FAQs
If a question resolved in a case may come up in the future, convert the case to a knowledge base solution for quick access by employees and customers.
Give customers FAQ access through the portal
Create a repository of frequently asked questions and answers that can be accessed by internal teams when resolving customer issues, or by customers through the customer portal, preventing the need to use your support team for questions.