Occasionally, from the actively privacy conscious (thank you for standing up for all of our privacy rights!), we get an email asking whether we can snoop in on the data stored on Vtiger CRM Open Source installations. The answer to that, our friends, is a resounding “No!”. We can not, and we will not – ever be able to look into the data you store in Vtiger CRM, either through some backdoor or without your consent. No data you store in Vtiger will ever be sent to our servers, either. We are staunch advocates of the idea that open source software should be free without caveats. No ifs, ands, or buts about it.
The only completely anonymous information we ask for, are your industry, country (sourced from your IP address), and Vtiger version. We ask for this through a full-page disclaimer a single time during the installation process.
We use this information to help us understand how the Vtiger ecosystem is evolving as a whole. When we see large changes in installation volumes, like a 50% increase in installs in China, or a 10% month-over-month decline in the UK, it tells us where to start investigating to find the cause. This helps us invest resources in improving Vtiger features and awareness, to everyones benefit.
Once Vtiger CRM is installed, your instance and all its data belong to, and are only ever accessible by you and your employees. That said, your data is as secure as the practices and policies you follow to keep it that way. Customer data is incredibly valuable, so we always recommend using the most up-to-date versions of all infrastructure and software running on your server, setting up firewalls with appropriately restrictive settings, using strong password policies, and the like to keep that data away from prying eyes.
If keeping your CRM secure sounds like a ton of work – well, it is! We have an entire team dedicated to just that. But given what could happen if your customer data fell into competitors’ hands – it’s more than worth it. If you’re not in the business of IT security, but still want a secure CRM solution to conduct sales, launch marketing campaigns, and/or support your customers, let us take care of the security and privacy for you. With one of Vtiger’s Cloud Editions, just sign-up, sign-in, and get going, and leave it to us to keep your data secure.