INDUSTRY
Construction
LOCATION
Coorparoo, Australia
BENEFITS
- Faster resolution of customer problems
- Consolidated and automated business processes
About the company
Breezway is an 85-year-old infrastructure manufacturing company with a global presence. They build Louvre windows that are energy efficient and are compliant with international standards.
Challenges
Breezway designs and manufactures louvre windows for commercial and residential buildings. Operating with a decentralized sales model, its headquarters in Brisbane Australia are far from its sales offices in Australia, Malaysia, and Hawaii. With a sales cycle maintained by salespeople in the field across various regions, and lacking centralized information systems, work was often delayed as sales teams needed to continuously reconcile each deal’s progress with headquarters before beginning. This was often done manually, and resulted in information inconsistency, and an inability to rapidly create quotes and process orders.
Requirements
- Universal access
- Ease of maintaining contacts and interactions
- Ticket management
- Sales pipeline management
The Solution: Vtiger CRM On Demand
With Vtiger CRM On Demand, Breezway’s sales team now stores and maintains all customer information and interactions in Vtiger, enabling easy access to customer-related documents like quotes and orders. Breezway also handles customer service requests through Vtiger’s ticket management system, improving internal coordination and speeding up problem resolution. With Vtiger, Breezway has leaped ahead in YoY sales.
Vtiger One View for a 360-degree customer view
Vtiger One View allowed Breezway to get a swift view of the related and latest information about a deal on one screen. A unified customer view gave data about the contact responsible for deal closure, the organization the deal belonged to, and all historical documents, quotes, and projects.
Powerful analytics like Deal Score, Predicted Close Date, Engagement Score, Sentiment Score, and a summary of all touchpoints in the Deals module helped close a deal faster than ever before.
One View in the Cases module gave accurate information relating to a ticket and helped agents solve cases faster. Metrics like SLA status, first response due date, resolution due date, etc., helped Breezway enhance customer satisfaction.
Benefits
- 25% increase in sales productivity
- YoY sales growth
- Faster resolution of customer problems
- Consolidated and automated business processes
- Greater visibility into, and management of deals and problems across the business
About the company
Breezway is an 85-year-old infrastructure manufacturing company with a global presence. They build Louvre windows that are energy efficient and are compliant with international standards.
Challenges
Breezway designs and manufactures louvre windows for commercial and residential buildings. Operating with a decentralized sales model, its headquarters in Brisbane Australia are far from its sales offices in Australia, Malaysia, and Hawaii. With a sales cycle maintained by salespeople in the field across various regions, and lacking centralized information systems, work was often delayed as sales teams needed to continuously reconcile each deal’s progress with headquarters before beginning. This was often done manually, and resulted in information inconsistency, and an inability to rapidly create quotes and process orders.
Requirements
- Universal access
- Ease of maintaining contacts and interactions
- Ticket management
- Sales pipeline management
The Solution: Vtiger CRM On Demand
With Vtiger CRM On Demand, Breezway’s sales team now stores and maintains all customer information and interactions in Vtiger, enabling easy access to customer-related documents like quotes and orders. Breezway also handles customer service requests through Vtiger’s ticket management system, improving internal coordination and speeding up problem resolution. With Vtiger, Breezway has leaped ahead in YoY sales.
Vtiger One View for a 360-degree customer view
Vtiger One View allowed Breezway to get a swift view of the related and latest information about a deal on one screen. A unified customer view gave data about the contact responsible for deal closure, the organization the deal belonged to, and all historical documents, quotes, and projects.
Powerful analytics like Deal Score, Predicted Close Date, Engagement Score, Sentiment Score, and a summary of all touchpoints in the Deals module helped close a deal faster than ever before.
One View in the Cases module gave accurate information relating to a ticket and helped agents solve cases faster. Metrics like SLA status, first response due date, resolution due date, etc., helped Breezway enhance customer satisfaction.
Benefits
- 25% increase in sales productivity
- YoY sales growth
- Faster resolution of customer problems
- Consolidated and automated business processes
- Greater visibility into, and management of deals and problems across the business