Real-time insights give you the most current understanding of Help Desk metrics. Starting from a high-level view, you can drill down into important cases that need your attention.
Support insights help when the support team's performance is not aligned with the organizational or customer expectations. It is valuable to know the underlying factors influencing the performance and why some teams and agents perform well consistently.
Identify important SLAs that are due in the near future. Spot backlogs and unresolved cases at a glance and act on them immediately.
Get insights into your support team's performance based on multiple metrics. Consider metrics as Open Cases, First Response, SLAs, and survey responses to gauge their performance.
Historical metrics provide insights extracted from past performance data like Average First Response Time, Case Age, etc.
Charts usually have data categorized by numerous aspects. Vtiger lets you hide irrelevant parameters as per your need for clear analysis and quicker evaluations.
Filter historical metric data by various time frames. Vtiger lets you filter by last seven days, last 30 days, last 90 days, etc.
Get information about the SLA fulfillment rate and customer response on the satisfaction survey. Ascertain customer satisfaction levels with the help of survey responses.
PropelCare relies on Vtiger Help Desk to ensure light enthusiasts are not left in mid air.
XSEED automates its entire sales process with Vtiger CRM.
Hacker Earth accelerated growth by switching from Salesforce to Vtiger.