Vtiger's Social module lets you manage your social media accounts optimally, minus the hiccups and complex challenges via the CRM.
The Social module lets you monitor and engage your customers on social media platforms via the CRM. It currently supports Google My Business (GMB), Facebook (FB), Instagram (Insta), and Twitter.
Look at the activity timeline to find every comment, post, review, etc., ever made on your page. Revisiting old activities could not have been made simpler.
Waiting for the right time to post? Vtiger Social module lets you schedule your posts as per your liking.
Forget composing separate messages for every channel. Create messages and post them on all the channels simultaneously.
Pick the right Call-to-action (CTA) easily from the pre-loaded list and add it at the end of your post. You can even add a destination URL to it too.
Use the preview section to see how your message will appear on social media even before posting it.
Learn all about your scheduled and published posts through the dashboard. You can even check out your mentions on Facebook.
Need to track a particular post? Create a record for it in the CRM with ease. Respond to posts and manage them efficiently with the power of CRM.
The social module lets you view likes and comments from the CRM. You can even respond to the comments as well.
The review tab collates all recommendations from both Facebook and Google pages in a single location for easier management. In Facebook, the heart emoji represents that your page is recommended.
View the profile details of those who mentioned you on Facebook with just a click.
Check out the questions asked by your visitors on your Google page and reply from the social module itself. Add FAQs effortlessly by clicking the + icon.
Define rules to let automation take over for you, and each channel can have its own rules. You can create records when users perform specific actions or use specific words.
Join in on conversations related to your industry and keep a watch on your competitors. Search Stream discovers trending topics, hashtags, keywords, and mentions to learn about current affairs.
Use real-time responses to connect with your customers and know what they feel.
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