Channel-less CRM for communication!
Are you familiar with this term, channel-less? If not, let us explain.
It is April 2022 - and the world has not returned to its pre-pandemic state of doing business in the offline mode. Many businesses have moved online. Sales and support teams are increasingly using the convenience of the tools on their computers to connect with customers.
Today, you can call, send SMSes, emails, respond to social media posts, and even send WhatsApp messages from your laptop. These are different channels of communication but many of these channels need different apps and therefore multiple screens.
If you are a business using these channels to communicate, your teams will be switching between multiple screens throughout the day. Having to look up information also becomes strenuous since they will not have access to data from these apps. Your CRM must make it convenient to provide a single platform to connect with your customers, regardless of the channel you use.
Vtiger CRM does just that! Vtiger has created a ‘channel-less’ mode of communication by providing multiple channels on a single screen - phone calls, SMS, WhatsApp, email, etc.
You can connect with your customers seamlessly from different channels right from the CRM screens. For example, simply hovering over a contact record displays all these options, making it easier to connect with the contact. Moreover, with our One View feature, your team will have access to the latest data from across the CRM at their fingertips.
Vtiger CRM also comes with the Social module, from which you can manage all your social media accounts from a single screen.
Does your CRM do that? If not, it is time to switch over to Vtiger CRM.