Vtiger makes cloud CRM software that helps businesses to build stronger and more profitable customer relationships.
We collect the following information about you if you use any of the services we provide.
As you navigate our websites, Vtiger may collect information through the use of commonly-used information-gathering tools such as cookies and Web beacons. With it, we collect:
When you purchase our Services or add-ons published by third parties, Vtiger will require you to provide us with the following:
If we communicate with you to offer support through any medium (Phone, Chat, Email, & Messaging apps such as Whatsapp) we will collect and store the following information.
We use your information for the following purposes:
We use your website browsing patterns, registration information, contact information, telephone prospect information, billing information, email, and messaging information to provide you with information including about us, our Services, events, and partners and their services and events. This includes newsletters and other promotional communications about our third-party products, offers, promotions, rewards, events, and services. You may unsubscribe from email notifications by clicking on the unsubscribe link that provided in all email notifications or by sending an email to firstname.lastname@example.org. You cannot opt out of receiving transactional emails related to your account or use of the Services.
We use your click-through tracking data for various purposes, including to help us determine interest in particular topics and measure the effectiveness of our customer communications. You may grant/decline consent for this tracking from the Preferences page.
We also use event registration information to plan and host corporate events, host online forums and social networks in which event Attendees may participate, and to populate online profiles for Attendees on our websites.
We use your contact information and other information shared with us via email and over other channels like chat and phone to respond to your requests.
We use credit card and PayPal information solely to process payment for the Services and events. We pass your billing information on to Stripe, Instamojo, and PayPal, our billing partners, who stores your information securely for future billing as authorized by you.
We use website navigational information, IP address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze trends, administer our website, track visitors’ movements and to improve our website. We link this automatically-collected data to other information we collect about you.
We use your personal information to provide the products and services you purchase, respond to your questions, and carry out the transactions you have requested.
Your usage details such as time, frequency, duration, pattern of use, features used and the amount of storage used might be recorded by us and used to improve the Vtiger CRM Cloud service.
We also use your information with your consent, including:
We share your information as follows:
We may share generic aggregated demographic information not linked to any Personal Information regarding Visitors and users with our business partners.
Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary to protect Vtiger’s rights, or for protecting the safety of our users, employees, or the general public.
In the event that Vtiger is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information will be transferred as part of that transaction. This Privacy Statement will continue to apply to your information after transferring to the new entity.
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal basis for doing so under applicable EU laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.
You may electronically submit data or information to the Services for hosting and processing purposes (“Customer Data”). Vtiger will not review, share, distribute, or reference any such Customer Data except as provided in Vtiger's Terms of Service, or as may be required by law. In accordance with Vtiger’s Terms of Service, Vtiger may access Customer Data only for the purpose of providing Services or preventing or addressing service or technical problems or as may be required by law. Use and protection of Customer data is governed by the Data Processing Addendum.
Vtiger maintains strict administrative, technical, and physical procedures to protect information stored in our servers. We use industry-standard Secure Socket Layer (SSL) encryption technology to safeguard the account registration process and sign-up information. Other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to building and files.
We implement a variety of security measures to maintain the safety of your personal information and data you store in your account. Access to your name and email address is restricted to the employees of Vtiger. Data stored in your account is only accessed by the Vtiger team when performing the migration, or support services.
All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
If you use our services or websites, responsibility for securing storage and access to the information you submit rests with you and not Vtiger. We strongly recommend that server or data center users configure SSL to prevent interception of data transmitted over networks and to restrict access to the databases and other storage points used.
Data that we collect about you during your sign-up, and during your use of Vtiger, are stored on servers under our control in multiple regions around the world. To facilitate our operations, we may transfer and access such information from around the world, including from other countries in which we have operations. Irrespective of which country you reside in or supply information from, by using our services you authorize us to use your information any country where we operate. We agree to abide by the standard contractual clauses for the transfer of personal data as approved by the European Commission (Art. 46 GDPR).
Vtiger acknowledges that you have the right to access your personal information. If personal information pertaining to you as an individual has been submitted to us by a Vtiger customer and you wish to exercise any rights you may have to access, correct, amend, or delete such data, please inquire with our customer directly. Because Vtiger personnel have limited ability to access data our Customers submit to our Services, if you wish to make your request directly to Vtiger, please provide the name of the Vtiger customer who submitted your data to our Services. We will refer your request to that customer, and will support them as needed in responding to your request within a reasonable timeframe.
You may access information that you have voluntarily provided to Vtiger through your account on the Service, and to review, correct, or delete it by following the instructions on the Service, or contacting Vtiger in writing as set forth in the section entitled “Contact Us” below. We may require additional information from you to allow us to confirm your identity. Please note we will retain and use your data, including server/backup copies, to comply with our legal obligations, resolve disputes, and enforce our agreements, and we may decline to process change or deletion requests that require disproportionate technical effort or jeopardize the privacy of others. Data subjects in Europe have additional rights as set forth in the section entitled and “Your European Privacy Rights” below.
If you are a data subject in Europe, you have the right to access, rectify, or erase any personal data we have collected about you through the Service. You also have the right to data portability and the right to restrict or object to our processing of personal data we have collected about you through the Service. In addition, you have the right to ask us not to process your personal data (or provide it to third parties to process) for marketing purposes or purposes materially different than for which it was originally collected or subsequently authorized by you. You may withdraw your consent at any time for any data processing we do based on consent you have provided to us.
To exercise any of these rights, contact us as set forth in the section entitled “Contact Us” below and specify which right you intend to exercise. We will respond to your request within 30 days. We may require additional information from you to allow us to confirm your identity. Please note that we store information as necessary to fulfil the purposes for which it was collected, and may continue to retain and use the information even after a data subject request for purposes of our legitimate interests, including as necessary to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
Vtiger also supports third-party widgets on the website that allow users to share articles and other information on different platforms. These widgets do not collect or store any Personal Information from users on the website and simply act as a bridge for your convenience in sharing information
We and our third party partners use technologies such as web beacons in analyzing trends, administering the website, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We link this automatically-collected data to other information we collect about you.
Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third parties. We do not use technology that recognizes DNT signals from your web browser.
When you use our mobile apps, we may collect certain information in addition to the information described elsewhere in this Policy. Our mobile applications may access the geographic location of a User’s Device and OS identification, login credentials, language and time zone. Mobile Applications may also collect information regarding Users’ interaction with Mobile Applications, which Vtiger may use to provide and improve the Mobile Application services. Additionally, the application may contact the device storage location for storing attachments or access camera and photos to capture additional information for better service management for the Customer.
We may ask you if you want to receive push notifications about activity in your account. If you have opted into these notifications and no longer want to receive them, you may turn them off under the settings of Vtiger applications for mobiles.
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older. If you become aware that your child has provided Vtiger with personal information without your consent, please contact us at email@example.com.
Please refer to our latest terms of service to learn about the disclaimers and limitations of liability governing the use of Vtiger.
If you have questions regarding this Privacy Statement or Vtiger's data handling practices, please feel free to contact us directly:
By email at firstname.lastname@example.org.
By mail at:
Vtiger Systems India Private Limited, No. 95, 12th Main 3rd Block, Rajajinagar Bangalore – 560010, Karnataka, India (Attention: “Legal”).
If you have any questions about this agreement or your information stored with us, please contact us at email@example.com.
Last Updated on: May 15, 2018.