Amplify your customer support with powerful agent enablement tools

Optimize customer-facing teams’ productivity with the customer experience (CX) focused knowledge base. Empower agents to focus on customer experience and memorable interactions with customers.

What is Agent Enablement in Vtiger’s Help desk?

Leverage Agent Enablement tools to create and maintain a repository of customer experience-related information. Reduce customers’ dependency on support teams by creating FAQs and Articles. Strengthen your support team’s capability of resolving customer issues with quick access to Service Contracts and Appointment Pages-all in one place.

Central FAQs Repository

Use FAQs to meet your CX goals and supercharge your customer-focused teams. Create or import FAQs within the CRM. Automate the creation of FAQs from solved cases using workflows—leverage constructive FAQs as a quick stop for solutions.

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Impactful Articles for streamlined agent training

Create articles on most searched keywords and queries. Optimize your articles with screenshots, images, and links to other articles, websites, etc., for augmented conversions. Automate your mailroom questions into articles using workflows.

Service Contract Linked Tickets Automation

Post-sales services are essential to flawless CX. Automate the creation of tickets for every service contract in the CRM using workflows. Optimize the quality of interactions with quick access to FAQs and Articles.

Effortless appointment scheduling

Ease up your prospects and customers’ appointment scheduling process using the Appointment Page feature. Customize every interaction with the customer based on their sentiment score and interaction history using One View.

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