Features for every business needs

Vtiger CRM helps businesses streamline their operations and enhance performance by providing quality tools and functionality across Sales, Help desk, and Marketing teams.

FEATURES

Sales Automation

Leads and Contacts

Get a complete view of all your customers, including details such as name, phone number, prior communications, and account history.

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Playbooks

Each playbook consists of a sequence of tasks that sales reps must complete in each sales stage. Add tasks to each deal stage and monitor the progress of a deal.

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Sales Funnels

Acquire leads and build lasting relationships. Use landing pages, web forms, email campaigns, and personalized sequences to generate and nurture leads.

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Sales Enablement

Documents

Sales representatives can check out the statistics for client engagement with essential documents such as quotes, emails, or marketing collateral.

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Templates

A wide collection of preloaded email templates in Vtiger saves time and helps in sending personalized emails. Print templates make the documents customizable and print easily.

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Appointment Pages

Take control of scheduling your appointments. You can schedule a meeting with just a couple of clicks and share it with prospects or clients.

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Pipeline Management

Deals

Keep track of where your deals stand with opportunity management. Check out the current status, cases, previous conversations, and scheduled meetings.

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Forecast & Quota

Plan your sales cycle, manage targets, and monitor team performance by setting up forecasts and quotas. Intuitive and accurate, it's a great way to stay on the top of your sales game.

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Sales Engagement

Inbox

Enhance teamwork through a shared inbox that can be accessed by all sales representatives. Emails in the team inbox are visible across the team and help members collaboratively.

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Quotes (CPQ)

Create quotes - put in all essential information such as product details, prices, taxes, terms, and discounts. Use pre-built templates and customize them for client requirements.

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Analytics & Intelligence

Calculus AI

Calculus, an AI-based feature, predicts and recommends the next actions based on the conversation analysis. This helps your teams to work smarter and improve customer experiences!

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Performance Insights

Check out the insights dashboard to get to know team and pipeline statistics. Motivate top-performing agents and visualize the health of the sales pipeline through accurate charts and tables.

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Reports

Build comprehensive reports from real-time data to learn about products, sales targets, team performance, and opportunities. Export reports or charts quickly, and schedule automated periodic reports to save time.

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Dashboard

Analyze the performance of each sales member by getting a real-time view of ongoing activities. Customized sales dashboards display critical sales and support metrics, reports, and charts for better decision-making across all levels.

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Communication & Collaboration

Internal Collaboration

Team members can communicate and collaborate internally to provide better quality service to customers.

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Calendar and Events

Manage your calendar efficiently, schedule appointments, and tasks in just a few clicks. Users can create record-linked tasks and receive pop-up notifications as reminders for important events.

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Documents

Centralize all vital sales and marketing documents to ensure that team members can access them. Check out your contact's document engagement to guide the next sales conversation and deliver better service.

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Inbox

Enhance teamwork through a shared inbox that can be accessed by all sales representatives. Emails in the team inbox are visible across the team and help members collaboratively.

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Actions - Alerts & Reminders

Vtiger Actions page works as your assistant by bringing all the notifications, alerts and reminders in one place to take actions at the right time.

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Video conferencing integration

Integrate Google Meet, Zoom Meet, Microsoft Teams, and Webex with Vtiger CRM for effective customer conversations.

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Helpdesk Automation

Cases

Managers can prioritize cases automatically and guarantee customer support in compliance with service-level agreements.

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SLAs

Use SLAs to set targets for responding and resolving customer issues within a specified time.

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Customer Portal

Users can easily view or submit issues, check out frequently asked questions, and view pending status updates on the navigable self-service portal.

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FAQs

Gain access to a comprehensive knowledge base that helps provide quick solutions to common customer problems.

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Mailroom

Mailroom automates actions on your incoming emails by creating automated tickets, deals, and tasks. It attaches incoming customer emails to their records.

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Marketing Automation

Email Campaigns

Personalized email templates can help you target the right audience. Engage with customers by sending triggered sequential emails and get email insights through detailed analytics.

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Webforms

Add new visitors as leads when they fill up your customized web form. Embed webforms on your website for better lead scoring and nurturing.

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Social Module

Monitor and engage your customers on social media platforms (Google My Business, Facebook, Twitter and Instagram) via the Vtiger CRM.

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Landing Pages

Create, edit and publish specific yet responsive web pages with CTAs easily using a simple Drag and Drop action.

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SMS Campaigns

Send SMSes from Vtiger CRM to your prospects and clients with preloaded SMS gateways such as TextAnywhere, SMS99, Solutions Infini, etc., to enhance your sales, marketing and support efforts.

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Email Templates

A wide collection of preloaded email templates in Vtiger saves time and helps in sending personalized emails.

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Productivity

Projects

Create and manage projects by assigning tasks, allotting time-based milestones and due dates. Monitor progress through Gantt charts and share the live customer portal's status to communicate about clients' progress.

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Tasks

Assign tasks to the users or groups and track status, progress, and duration to get work done much faster, which should be accomplished within a defined deadline.

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Inventory

Manage vendors, track stock levels, build quotes, and send invoices to ensure efficient inventory control. Build price books based on customer segments and track online payments for streamlined operations.

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Work Orders

Create and manage work orders and add service appointments as per customers' requests. Integrate with Cases, Service Contracts, and other modules.

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Mobile App

Access CRM data on the move with mobile applications for iPhone, iPad, and Android device users. Team members can access contact records in offline mode and view nearby prospects' locations to plan the workday efficiently.

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Administration

User Management

Add and manage your employees as CRM users with a role hierarchy. Administer them by granting permissions to access information and perform tasks as per their roles.

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Approvals

Approvals in Vtiger CRM allows you to create and automate the business processes by simplifying the required clearances from the administrators or process owners.

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Workflows

Helps you streamline your business by automating frequent or repetitive tasks & common operations with a one-time setup.

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Tools

Import & Export

Import contacts easily and records directly into the modules. Field mapping, duplicate handling and bulk export make the data transfer easy.

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Print and Email Templates

Print templates make the documents customizable and print easily. A wide collection of preloaded email templates in Vtiger saves time and helps in sending personalized emails.

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Customization

Modify the label names, company’s logo, custom views, taxes, currencies, and so much more according to your and your business’s interests.

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Aide

Vtiger Aide is a Chrome extension that lets you have a seamless experience of attending meetings, taking notes, and creating action items.

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Enrich

Vtiger Enrich is a Chrome extension that allows you to create and edit contacts through LinkedIn. It's a lead generation tool to turn interesting new LinkedIn profiles into CRM Contacts.

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