Help Desk Software for Customer Support Teams

Boost team productivity

Centralize your multi-channel support on a single platform
Fully automate case creation, assignment, and resolution process.
Make it easy for team members to collaborate seamlessly to ensure quick case resolution
Turn frequently asked questions into knowledge base accessible on self service portal to reduce case volume and help your team focus on solving more complex problems.

Gain actionable insights

Use Vtiger’s help desk insights to get real time visibility into your team’s performance and make data driven decisions.
Visualize the most important metrics such as case resolution time, team workload, customer satisfaction ratings and more to quickly identify bottlenecks and respond to them faster.
Schedule reports to convert raw data into actionable insights and find quick solutions to common help desk issues.

Improve customer satisfaction

Configure SLAs to prioritize cases, automate escalations and guarantee customer support reliability.
Establish business hours to set response expectations and support customers across time zones.
Send customer satisfaction survey to measure customer happiness after every case resolution.

Easy to use help desk software

Work on a unified platform to provide quick, consistent, and context aware solutions.
Get on-screen and email alerts on customer queries coming from emails, phone calls, chats, webform, customer portal or social channels.
Automate with a personal touch.

Resolve issues faster

Collaborate within and across teams quickly to get customer issues resolved in time.
Assign co-owners for a case when a different team is working on resolution without losing the visibility into the progress.
Get smart recommendation of relevant answers. Vtiger’s intelligent system learns as you use these recommendations to throw only the best answers.
Use canned responses to answer frequently asked questions faster.

Collaborate better

Use @mentions to quickly get the attention of team members
Create work orders and internal tickets to assign tasks across teams
Exchange documents with customers right through the customer portal to avoid unnecessary back and forths.

Hits 90% SLA target within a week of implementation

“We realized much more value from Vtiger for less than half the price we were paying Zendesk."

Phillip Lew
Head of Customer Support

Increases sales by 10x

“Vtiger has played a substantial role in our business growth.”

Sourabh Saxena
Operations Manager

Increases sales productivity by 25%

“With Vtiger our sales manager, sales representatives, customers service and CEO have accurate and up to date information regardless of their location."

John Bradford
Marketing Manager

Achieves 100% execution of its sales process

“Our entire sales process from lead nurturing to closure has become completely paperless"

Jimit Dattani
CIO

Reaches 34% CAGR

“Since Vtiger helps us keep our sales pipelines accurate and healthy, we are able to estimate monthly targets and forecast our quarterly sales better without any guess work."

Sanjay Ray Chowdhury
CEO

Boosts sales by 20%

“We now have a better handle on the business and are poised for easier continued growth through further exploitation of the rich feature set. I can always trust that when we need it there’s great support on hand.”

Dan Delventhal
Founder