customer support team

Treat every customer like your first.

Resolve more cases, improve support efficiency, and maximize customer satisfaction

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Powering 300,000+ Business globally

0%

SLA

fulfilment

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Increase

in efficiency

Boost team productivity

  • Centralize your multi-channel support on a single platform
  • Fully automate case creation, assignment, and resolution process.
  • Make it easy for team members to collaborate seamlessly to ensure quick case resolution
  • Turn frequently asked questions into knowledge base accessible on self service portal to reduce case volume and help your team focus on solving more complex problems.  

Gain actionable insights

  • Use Vtiger’s help desk insights to get real time visibility into your team’s performance and make data driven decisions. 
  • Visualize the most important metrics such as case resolution time, team workload, customer satisfaction ratings and more to quickly identify bottlenecks and respond to them faster.
  • Schedule reports to convert raw data into actionable insights and find quick solutions to common help desk issues. 

Improve customer satisfaction

  • Configure SLAs to prioritize cases, automate escalations and guarantee customer support reliability. 
  • Establish business hours to set response expectations and support customers across time zones.
  • Send customer satisfaction survey to measure customer happiness after every case resolution. 

Easy to use help desk software

  • Work on a unified platform to provide quick, consistent, and context aware solutions. 
  • Get on-screen and email alerts on customer queries coming from emails, phone calls, chats, webform, customer portal or social channels.  
  • Automate with a personal touch.

Resolve issues faster

  • Collaborate within and across teams quickly to get customer issues resolved in time.
  • Assign co-owners for a case when a different team is working on resolution without losing the visibility into the progress. 
  • Get smart recommendation of relevant answers. Vtiger’s intelligent system learns as you use these recommendations to throw only the best answers.
  • Use canned responses to answer frequently asked questions faster.

Collaborate better

  • Use @mentions to quickly get the attention of team members
  • Create work orders and internal tickets to assign tasks across teams
  • Exchange documents with customers right through the customer portal to avoid unnecessary back and forths.

Help Desk Features

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The Help-Desk of choice for Businesses around the world