Social CRM - engage directly with your customers from the CRM!
As a business, are you active on social media platforms? Do you regularly post about products and interact with customers on these platforms? And most importantly, have you noticed that customers today are increasingly taking to social media platforms like Twitter, Facebook, etc., to publish their likes and dislikes, feedback, product reviews, and complaints? Moreover, these posts reach a global audience.
Social media is the fastest way of bringing your product into the spotlight. It is also a great way to interact with your customers and identify market trends - a way to see how the wind is blowing. But It also has a downside - monitoring multiple social accounts and keeping track of customer conversations.
Well, if you are a CRM user, then there is good news for you. Many CRMs include features that help you manage multiple social accounts with ease and interact with your customers directly from the CRM screens.
CRMs that integrate with social media platforms act as a bridge between you and your customers. You can track and manage conversations, respond faster to issues, and most importantly, you will be able to predict customer needs and requirements. What's more, you can manage multiple accounts directly from the CRM.
Vtiger CRM comes with the Social module, from which you can manage all your social media accounts from the CRM. The Vtiger Social Module provides you with a dashboard to manage conversations, and post to multiple accounts simultaneously. You can also discover the latest trends by joining conversations related to your industry. Vtiger currently supports Google My Business, Facebook, Instagram, and Twitter. Watch this quick video to learn more.
Does your CRM do that? If not, it is time to switch over to Vtiger CRM.