Knowledge Base to make your CRM self-supporting.
About 91% of customers would prefer to use help documentation or a Knowledge Base if it addressed their questions about a product or a service.
That is an overwhelming number!
So is Knowledge Base a trend for CRMs yet? If it is not, it ought to be. Today, CRMs handle a large volume of data, integrate with other applications, and cater to a global customer base. Post-COVID pandemic, we are seeing the shift in CRM accessibility - anytime, anywhere. So why not make a CRM self-supporting with help documentation, after all, 73% of consumers would like to solve issues on their own. A Knowledge Base in a CRM enhances the customer experience by providing product documentation in detail.
At Vtiger, we have always believed in providing help through extensive documentation. Throughout our journey, our many versions have their own help docs. To help our customers understand and use our product, documentation comes in varied forms - Articles, FAQs, Webinars, Feature Videos, and even blogs.
With inbuilt help, the product displays FAQs related to the feature or module you are using. FAQs help clear hurdles you might face while using the CRM. The feature also links to Vtiger Knowledge Base, a repository of articles that cover every aspect of Vtiger CRM - features, modules, and processes.
And if you want to create documentation for your business, we are all for it. The Knowledge Base is a shared resource and with the Article module, you can create and publish a variety of documents that you can share with your employees and customers. You can create rich documentation with images and videos, briefs, and instruction manuals.
At Vtiger, we understand that good documentation helps customers address issues 24 X 7. Hence we have ensured that our in-product help is as good as the articles on our Knowledge Base. We are with you every step of the way.
Sign up today and explore the newer aspects of Vtiger.