We’re Back! December 2012 – Update 1

We know that we’ve been away from our blog for some time now (we’re sorry. We missed you, too!), but rest assured that time we were away couldn’t have been better spent. With a brand new application framework rolled out in late October (meaning more frequent, more impactful updates, and a faster, more secure application), coupled with the beginnings of our new interface and documentation, we’ve advanced leaps and bounds toward the future of Vtiger.  We’ll pick up right here today, and keep this one short. In addition to everything that happened between August and now, we rolled out the following updates over the first weekend of December:

Do more with the Vtiger calendar
  1. Customize your calendar with the following calendar settings
    1. Start time of day
    2. Start day of week
    3. Default event length
    4. Date and hour formats & more
  2. Create recurring events & follow ups
  3. Link an event to multiple contacts
  4. Invite users
Switch between narrow and wide field views
We received numerous requests to be able to see more rows in list views and have enabled narrow and wide field modes in Vtiger, thereby reducing the amount of scrolling required to see all records. You can now configure the field heights from the ‘My Preferences’ page. Once set, this setting is applied to all list and detail views.

Detail Views have been improved
Vtiger 6 introduced Summary Views for each record to provide important information at-a-glance. We continue to improve this area.
  1. Activities widget added to record summary views
  2. In the record summary view the key fields block now allows quick edits.
  3. Activities and activity history information have been merged into a single tab in the detail view.
  4. Add related records to any record from the record itself. (ex: Add contact from the organization page)
Other highlights
  1. The PDF Maker extension is now supported in the new look
  2. In reports with secondary modules, module names have been added before field names to make it easier to tell which module the field belongs to when applying conditions to the report
  3. Some glitches causing imports to stop have been fixed
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5 years 1 month ago

Is this update also for the community edition?

Kieran Kay
5 years 1 month ago

Thanks for the question!

At the moment I have to say that this update unfortunately isn’t included in our open source release. All updates applied after version 5.4 (since mid 2012) have only been applied to Vtiger CRM On Demand so far. Although no official date has been established for a new open source release, one can be expected within the first half of 2013.

5 years 1 month ago

Hi, thanks for the update. Can I ask what the ongoing development plan is for the open source version going forward?

I understand that development focus has shifted to the on-demand version, however if the open-source version is going to lag up to a year behind the on-demand version, can you confirm if things like security patches and other bug fixes still going to make their way back to the open-source release in the interim?


5 years 1 month ago

we use Vtiger since version 4 and we was stich to Vtiger, so far.
Honestly I do not understand the delay between the release of ondemand and open source version.
The ondemand should give to user the possibility to use Vtiger out of the box in a very easy way even if there are no IT skills in the company. So it should give a value to the service.
I do not think you should focus your business on the delay of the opensource release to force user to switch.
For example: we have many customizations and we use many 3rd part modules, I already asked to your support and we can not switch to ondemand. Alse we have IT skills and we prefer to keep the system in house.

I really hope you will review you policy about latency time in the open source release.

Kind regards

Gavin Johnson
5 years 1 month ago

Sounds to me like the distribution channel that made vtiger what it is today are being treated like second class citizens? Oh how companies have short memories! Luckliy consumers don’t. It is an idiotic decision and all it will do is move people away from the product. So dumb its frightening!

5 years 1 month ago

And to think I have voted my *ss of at captera just to show my support.
I could live with a 2-3 months delay but a year is just insane!
Please reconsider, open source does not work like this. On the other hand the “the true open source crm” slogan is also removed from the site.
You are losing customers like this.
I just don’t get you ppl anymore….

5 years 29 days ago

Having been a vTiger user for over 5 years now I am concerned about the messaging come out. With a distinct lack of communication over the last few months and a clear steering of users towards the Ondemand vTiger platform.

Looking back over the release cycle of the open source vTiger there is a clear pattern of delayed timeframes and long periods between version releases. I can understand the need to update the codebase and the clear benefits this will bring, but without clear and regular communication your user base is going to become more disillusioned.

In many ways I feel you are lucky you are working in the CRM space, as migrating is no small consideration and therefore there is a degree of lockin before users hit the tipping point to change.

5 years 14 days ago

Mark you are 100% correct and the frustration level is at tipping point now. There is a planned pattern of delay to “encourage” users to migrate to the On Demand Hosted version so more revenue can be captured. This is understandable but should be openly stated so open source users can plan one way or another.. We can not use the hosted version, and must use the Open Source unsupported version, due to security contracts, control and a high level of customization not available in the hosted version. We are now looking into other options, as we had planned an upgrade to 6 in August 2012 and have been left in the twilight zone of Vtiger open source support. I am glad they have been able to use the open source code that thousands of programmers and vTiger users have donated for free to to develop such a nice product, and wish them well in the future. We will wait precious few weeks to get some kind of firm commitment so we can plan a CRM upgrade/integration and if the information void continues we will be gone. Yes, vTiger a weekly update outlining progress and even setbacks would be nice,… Read more »

D Ellis
5 years 11 days ago

Well its obvious what to do if you don’t like it.. its what these guys did. Fork it.

However, we are about to move from our in house developed CRM to a new one. This *was* our choice and being we will most likely pay for support, I am now a little worried this is going no where fast.

I was part of community for another “open source” project many years ago called Calem EAM. It was a split project, open source and “enterprise” version. What happen about 2008 is they stopped releasing the software for open source, they did an on demand enterprise version and the rest was history.

Point is, this seems to be going that way and only the developers can decide and show this is not the case.

Why is the on demand version, which I presumed was the Open Source but on a on demand model, to provide the revenue different?

I await with baited breath……


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