Vtiger CRM Blog

2025 at Vtiger

“Great things in business are never done by one person. They’re done by a team of people.” As we look… .2025 at Vtiger

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Customer service plays a critical role in how people perceive and remember a business. Today’s customers expect more than just… .What Is Customer Service? Definition, Examples, Importance, and Skills

Sales and marketing are grouped because both influence revenue, but they solve different problems at different moments. Marketing deals with… .The Difference Between Sales and Marketing: Roles, Goals, and Examples

A business grows the moment customer demand increases. It struggles when the organization cannot respond to that demand in a… .10 CRM vs SCM Differences That Impact Business Growth

Most teams are not short on data. They are short on answers they trust. Plans get revised because something changed,… .How a CRM Data Warehouse Drives Smarter Decisions in 2026

CRM and SaaS are often mentioned in the same breath, primarily because they show up together in commonly used tools.… .7 Key Differences of CRM vs SaaS Every Business Should Know in 2026

Most professionals do not lose opportunities because they are careless. They lose them because relationships fade quietly. A follow-up that… .What Is Personal CRM? Meaning, Benefits, & Examples

Companies today face a fundamental shift in how revenue is created and sustained. Customer value is determined by how effectively… .What Is Customer Lifecycle Management? Complete Guide for 2026

Customer interactions create operational data at every stage of the business. Problems start when this information does not flow through… .10 Objectives of CRM That Drive Sales, Retention, and Growth in 2026

CRM platforms now serve as the primary system for managing customer data, internal workflows, revenue operations, service processes, and team… .What is a CRM Platform? Everything You Need to Know in 2026

Strategic CRM is a systemic approach to managing customer relationships over extended time periods. It coordinates processes, centralises information, and… .What is Strategic CRM? Benefits & How it Works (2026)

Growing businesses rely on consistent processes, accurate forecasting, and an uninterrupted understanding of customer behaviour. CRM metrics sit at the… .What Are CRM Metrics and How They Can Drive Business Growth