We are thrilled to announce that Vtiger CRM has once again earned its place in the prestigious Gartner Magic Quadrant… .Vtiger recognized as a Niche Player in the Gartner Magic Quadrant for SFA, 2023
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Today, customer service in an organization is not just about providing support to customers. Customer service impacts a company’s decision-making… .Important Customer Service Metrics to Measure Support Activities
Reign, a support rep was struggling to attend endless phone calls from his customers. Due to long conversations, he was… .Unique Ways to Boost Social Media Customer Service
The boom in technology has reduced human involvement in every field. Technological advancement is prevalent in different domains, from managing… .Leverage Automation to Streamline Customer Support Activities
We can see a shift in customers’ demands and preferences. They have high expectations from businesses, and living up to… .Personalize Customer Service to Connect with Customers