Vtiger_CRM

How do you know it’s time to buy a CRM

In today’s hyper-competitive world, every touchpoint with a prospect and customer is important. As buyers, we are all impatient, and expect quick responses and well informed answers, and demand the best service. As sellers of products and services, we understand that success of our Marketing, Sales and Customer Service teams depends largely on their ability to say the right information at the right time. In this landscape, it is not surprising that businesses are feeling the need for a better way to manage customer interactions.

When you’re a small business having a dozen of customers and a few inquiries a day, you can turn to spreadsheets to manage your customer data. However, as your business grows, managing and sharing customer information on spreadsheets become hard. Accidental data modification, lack of sales automation, poor reporting capabilities, inability to integrate with 3rd party applications could quickly turn into a nightmare for your sales, support and marketing teams. And hard business realities such as slipped deals, piling support requests, or negative customer feedback prompt you to go hunt for a CRM system.

Choosing the right CRM that’s best suited to your business is hard. This is why we created a comprehensive CRM buyer’s guide. Download the guide today to understand the nitty gritty of CRM evaluation and selection process.



Here are 9 signs that indicate you need a CRM now:

  1. Poor understanding of the customer: Your customer data is spread across multiple spreadsheets and software. And as a result you don’t have one view of your customer.
  2. You don’t know from where your best quality leads are coming from: You’re unable to track your lead source for identifying profitable marketing channels.
  3. You’re not as productive as you want to be: You spend most of your time on updating spreadsheets, searching for customer information, and shuttling emails to share deal related information.
  4. Constant account/territory clashes: Your team members don’t know who’s working on which account and as a result 2 or more salespeople end up reaching out to the same prospect.
  5. Opportunities are slipping through the cracks: You can’t efficiently assign opportunities to sales reps or set alerts and follow-up reminders.
  6. Your customer queries are piling up: Your customer support team does not have complete customer information to resolve queries quickly.
  7. You’re unable to track your sales activities: You’re unaware of how many sales calls are made every day, how many customer emails are answered, or how many marketing emails are sent.
  8. Your customers express dissatisfaction or leave your business: Your customers are increasingly complaining about the delay in case resolution or being bounced from one department to another.
  9. You’re making ill-informed business decisions: You’re having trouble analyzing and leveraging data. You don’t have insights into your business process. And you’re unable to spot threats.

A well-implemented CRM system centralizes your customer related data, giving your customer-facing teams – marketing, sales and support – a complete and aligned understanding of your customers and their needs. As a result, it helps them make better decisions about how to strengthen customer relationships and serve customers better.

Vtiger CRM is everything you need to organize and track your prospect and customer data in one place. Start your 14 days free trial or talk to our CRM expert at +1 877-784-9277 or +91 9742255889 to understand how CRM helps you run your business better.

Leave a Reply

Be the First to Comment!

Notify of

wpDiscuz
Vtiger_Enrich_FI

Vtiger Enrich: a nifty tool to boost your social prospecting efforts and enrich customer data

If social prospecting is a part of your lead generation tactic (if it’s not, you should start now!), then we have good news. You can now ...
Gartner_peer_insights_2019

Vtiger recognized as a 2019 Gartner Peer Insights Customers’ Choice for Sales Force Automation

We are excited to announce that we have been named a Gartner’s 2019 Peer Insights Customers’ Choice for Sales Force Automation. This is the second ...
Vtiger_grid_leader

Vtiger recognized as a Leader in G2 Crowd Grid® for All-in-one CRM

We are proud to announce that G2 Crowd, a trusted review site for business technology, has named Vtiger a leader in the All-In-One CRM category ...
AI in sales FI1

AI in Sales: What you need to know to ride the coming wave

Artificial intelligence(AI) is here to stay and it will transform the way you sell. From managing online conversations on websites to analysing massive amount of ...
Building-CRM-business-case

How to build a successful business case for CRM

Let’s face it—sometimes you have the solution to a business problem, but your management just won’t listen. Perhaps, you’re using spreadsheets to keep track of ...
Apr8th-Explore-CRM

How to choose the best CRM for your business

There are hundreds of CRMs in the market today. While a few CRMs are designed to work in any industry, the others are designed for ...
Vtiger_ISO_27001

Announcement: Vtiger CRM is ISO 27001 compliant

We are proud to announce that Vtiger has been awarded the ISO 27001 certification, an internationally recognized information security standard ensuring services meet the data ...
Vtiger_crm_guide

How to select a CRM implementation partner

While most of the CRMs, such as Vtiger CRM, are quite easy to implement for unique business needs, when you have a few complex customizations ...
Vtiger CRM Implementation

Avoid these 9 CRM implementation mistakes to ensure CRM success

A well implemented CRM helps to align your business process with customer strategies to improve customer experience, build loyal customer base, and eventually increase sales ...
Vtiger_social_selling

How to champion Social Selling in 30 Minutes a Day

Social channels have weaved their way into becoming a ubiquitous part of the sales process and a key driver of success.Studies have shown that more ...
loading
Copyright 2018 Vtiger | Privacy Policy