Social GMB

Manage your Google My Business account with Vtiger Social

As promised, we’re back with more information about Vtiger Social! Previously, we introduced[1] you to the Social module and discussed its Facebook aspect[2].

In this post, we discuss how to use Google My Business from the Social module.

Google My Business or GMB is a tool that helps businesses manage their online presence across Google platforms, including Search and Maps.

Through Vtiger CRM’s Social module, you can log in to your GMB account to create and publish content, manage reviews, and answer users’ questions.

Furthermore, you can configure multiple GMB accounts on Social depending on your business location. For example, Vtiger CRM could have two GMB accounts as the company is located in two different regions.

Let us look at some benefits of using Vtiger Social with support for multiple channels.

  • It’s a one-stop destination for all your social media posts, interactions, and updates.
  • You can post content on different social platforms simultaneously.
  • You don’t have to use a separate tool to create and schedule social media content.
  • It’s a time saver as you can manage your tasks and other CRM records along with your social media platforms.

We’re now ready to dive into the features of Vitger Social!

Creating and publishing content

Social GMB 1
  1. Choose the accounts to post on and enter the content.
  2. You can also upload photos to your posts (GMB does not support videos).
  3. Choose a Call-To-Action (CTA) to direct users to act on after reading your post.
  4. While you’re creating content, you can see a preview of it on the right.
  5. If you do not want to post immediately, you can even schedule posts to the desired date and time.

Managing Google reviews

Users can find your business on Google. If they have interacted with your business, they can also leave reviews or questions.You can see these reviews in the Social module and reply to them instantly.

Social GMB 2

Answering questions

Users may have questions about your business or the products you sell. When they post these questions on Google, you can view them on Social and reply to them. Your replies to these questions appear on Google when users look up your business.

Social GMB 2

The Social Inbox

Social GMB 4

Apart from these significant features, you can also get a birds-eye view of all your social activities under the Social Inbox. You can even filter the activities by channel to view only the information you want.

Additionally, you can add or remove accounts from the Social module as required.

If you wish to learn more about Google My Business with Social, click here.

_____________________________________________________________________________________

[1]https://www.vtiger.com/blog/vtiger-social-module-bring-your-social-media-interactions-into-your-crm/

[2]https://www.vtiger.com/blog/manage-your-facebook-page-with-vtiger-social/

Tags: , , , , , , ,

Leave a Reply

avatar
  Subscribe  
Notify of
API Designer

A world of possibilities – Use VTAP API Designer & connect with external apps

With data being an essential element of our daily lives, Vtiger aims to make data easily accessible, even outside CRM.  One of the most significant features ...
Vtiger Enrich

Vtiger Enrich – Transfers Contact Data from LinkedIn to the CRM

Nowadays, all working professionals are on LinkedIn. It is one of the best ways to network with coworkers, potential employees, customers, and business contacts. As a ...
Social Facebook

Manage your Facebook Page with Vtiger Social

A few days ago, we introduced you to our brand new Social module[1]. It is a platform within Vtiger CRM that allows you to manage ...
Blog Image - Social Module

Vtiger Social Module: Bring your Social Media Interactions into your CRM

It is no secret that social media now plays a prominent role in helping a company remain competitive in an increasingly digital corporate environment. You ...
List view Action 6 (1)

Big Little Things – List View Actions

Welcome to the first blog in our new miniseries, ‘Big Little Things,’ where we highlight some of the smaller features and enhancements in Vtiger CRM ...
VTAP blog feature image

Getting Started with VTAP API Designer – Part 2

Previously, in our Vtiger Application Platform (VTAP) blog series, we discussed how to customize the Vtiger interface and bring in custom buttons and widgets to ...
Blog - AB Testing in sales

Making the Most of A/B Testing in Sales

“There is nothing so terrible as activity without insight.” - Johann Wolfgang von Goethe I realize it can be tough to justify putting in the time ...
MS Teams blog feature image

The Road to Superior Teamwork with Microsoft Teams Integration

Switching between apps to get things done will break the continuum of work. Working on records in the CRM and collaborating on other apps simultaneously ...
Image 2

VTAP Module Designer – Our low code platform to make the CRM your own!

VTAP is Vtiger’s low code platform that helps developers and administrators to extend the capabilities of CRM. We have two tools that provide the ability ...
Celebrate success 3

Celebrate your achievements – add confetti to your announcements in the CRM!

This pandemic has taught us many things, one of which is recognizing and encouraging ourselves when we achieve a goal. And the valuable lesson we ...
loading
Copyright 2021 Vtiger | Privacy | Policy & Legal Center