Banner

Why are soft skills important in the workplace

John C was a star performer at work, often winning rewards and recognition for his contributions. Over time, he became overconfident. His superiors noticed that he was avoiding projects with large teams and preferred solo projects. On the floor, he was found to be looking out only for himself. Things came to a head when he refused to step in for a colleague whose parent had to be rushed to the emergency. When his manager reprimanded him, he lost his cool and quarreled with his manager.

Do you think John could have been empathetic towards his colleague? Or that he should have been open to feedback from his manager? Looks like John lacks empathy. He also does not want to collaborate with his colleagues or create a cordial atmosphere at work.

You must have seen or heard of such situations at work. In fact, some of us could have been in John’s boots too. John lacks certain skills, often referred to as soft skills.

Most of us have heard, read, or trained in soft skills. For many, soft skills simply mean communication or presentation skills. They include a whole lot more, and in this blog, you will learn how important they are for a successful career.

Soft Skills and Hard Skills

What exactly are soft skills?

Soft skills are personality traits that help you interact ‘effectively and harmoniously with other people in a defined environment’. The term ‘soft skills’ was first created by the US Army in the 1960s and essentially meant social skills that did not employ machinery.

Today they include language skills, leadership qualities, empathy, behavior, collaborative spirit, etc.

What is the difference between soft skills and hard skills? Is there even a term called hard skills? (Yes, there is a term called hard skills.)

Soft skills are related to skills that do not require you to operate machines or objects. They are connected to emotional intelligence. We can be trained in soft skills, but they can only be acquired with due exposure to people and experience over some time. The right side of our brain controls them. For example, empathy and communication.

Hard skills are related to intelligence quotient and can be taught. They help you operate machinery and objects and use logic at work. They are controlled by the left side of our brain. For example, programming and coding, operating a crane, a surgeon’s job, etc. They are acquired through certifications, training, college courses, and work experience.

Types of soft skills that help you with your career

Many have tried to categorize soft skills, and in the corporate world, they are usually grouped into the following three categories:
  • People skills – Empathy, Teamwork
  • Social skills – Communication Skills, Interpersonal Skills
  • Professional skills (Career attributes) – Leadership, Work Ethics, Flexibility/Adaptability, Problem-solving, Time Management, Creativity, People Management, etc.
Do you have any of the above skills, or have you noticed them in the people around you? Let us see why these are important and necessary in the workplace.

So why are soft skills important in the workplace?

Soft skills often take a back seat while hard skills are given priority since they are a means to a livelihood. You can have top-notch technical skills, but a lack of soft skills will limit your prospects.

infographic

Today, a hybrid work environment is becoming the norm, and working with a global workforce is common. Your team members (and customers)could very well be spread all over the world. To strive and excel in today’s complicated and technologically advanced work dynamics, one needs to acquire a whole gamut of soft skills.

A Harvard University study found that 80% of the success and achievements in one’s life are determined via soft skills and only 20% by hard skills.

Soft skills are important because they help you:

  • Define your personality at work
  • Build confidence
  • Build empathy
  • Communicate well with co-workers, the management, and customers
  • Build relationships at work
  • Create and adhere to goals
  • Create opportunities to grow
  • Work ethically
  • Take on ownership and challenges
  • Resolve conflicts
  • Become a team player
  • Take on leadership roles
  • Contribute to the success of the company

Soft skills help in the overall development of your personality. They improve your communication skills and build confidence. You will be able to really talk to your co-workers and managers – share your knowledge, concerns, and ideas.

As your confidence levels build, you will be able to present your ideas better. You will have clarity on your career goals, and your willingness to take on challenges will increase. Indirectly, they help will help you grow in your career.

In a study conducted by Boston College, Harvard University, and the University of Michigan, researchers found that a group of workers that were given soft skills training were 12% more productive than the group that did not receive the training.

Soft skills can also help build empathy. Empathy is crucial for developing interpersonal relationships and creating a positive work culture. Positive work culture has a direct impact on productivity and efficiency.

Professionals who are aware of and trained in soft skills can create enriching experiences with customers. They know they are contributing to the success of a business.

In fact, Forbes reported that a study conducted by iCIMS found that 94% of recruiting professionals believe an employee with stronger soft skills has a better chance of being promoted to a leadership position than an employee with more years of experience but weaker soft skills.

Do you know soft skills help you build your personality traits? They are the parameters that human resources use to check if you can be placed in a crucial project and whether you can be a good project leader or a manager. Employees with the right soft skills are vital to an organization, and the management is always on the lookout for those with ‘special personality traits’.

Sometimes, your personality traits even tell your company if you are employable – if you are a good fit with the organization’s culture.

Do you have the essential soft skills that will help you succeed? Does your organization provide training in soft skills? If not, you can always sign up for courses available online.

Brush up on your soft skills. Be an asset to your organization and see your career soar.

Tags: , , , , , , , , , , , , ,

Leave a Reply

avatar
  Subscribe  
Notify of
Google My Business integration - Banner image

Leverage Vtiger Google My Business to Optimize your Online Presence

Hello Folks! Welcome back to Boost Productivity with Google Workspace Integration blog series. In this blog, we will introduce you to Google My Business integration ...
API Overview Blog Banner

Beginners Guide to APIs

Until the year 1999, people had to use maps printed on paper for navigation. Then GPS technology was invented and incorporated into various devices like ...
Banner_Google_Sheets_integration_with_Vtiger_blog

Amplify data Exporting with Google Sheets Integration in Vtiger CRM

Hello Folks! Welcome back to Boost Productivity with Google Workspace Integration blog series. In this blog, we will walk you through Google Sheets integration with ...
Booster pack blog 2 - Banner Image

Learn about the different dimensions of Vtiger Booster Packs

Hello there! In our previous blog, we announced the release of Booster Packs for Vtiger’s Pilot edition users. Booster Packs are feature add-ons that will help ...
Google Calendar Integration Blog Banner

Create Events Smartly and Stay Alerted with Vtiger Google Calendar Integration

Hello Folks! Welcome back to Boost Productivity with Google Workspace Integration blog series. We are coming towards the end of this integration series with only a ...
Booster Pack - banner image

Expand your Pilot Edition Capabilities with Vtiger Booster Packs

Up the ante! You are right - that’s what we said. Vtiger CRM is putting the power in your hands. Pick and choose the feature limits ...
Google Maps integration with vtiger blog banner

Find the Quickest way to reach Client Location with Google Maps and Vtiger CRM Integration

Hello Folks! Welcome back to Boost Productivity with Google Workspace Integration blog series. We appreciate your patience for being loyal and committed to our integration ...
Building an Effective Team

8 Techniques for Building an Effective Team

“Coming together is the beginning. Keeping together is progress. Working together is success.” - Henry Ford. The above quote beautifully describes the importance of working ...
Office outfit blog banner

9 Reasons Why You Should Dress Well For Work

Do you get confused and stressed when choosing your work outfit? You have probably heard multiple times how important it is to dress appropriately for ...
Vtiger + Google Drive Integration Banner

Upload and link Documents Smartly with Google Drive and Vtiger CRM Integration

Hello Folks! Welcome back to Boost productivity with Google Workspace integration blog series. We hope you are able to gain knowledge about Google Workspace integration ...
loading
Copyright 2022 Vtiger | Privacy | Policy & Legal Center