data security 2

Your privacy, and data, are safe with Vtiger CRM Open Source

Occasionally, from the actively privacy conscious (thank you for standing up for all of our privacy rights!), we get an email asking whether we can snoop in on the data stored on Vtiger CRM Open Source installations. The answer to that, our friends, is a resounding “No!”. We can not, and we will not – ever be able to look into the data you store in Vtiger CRM, either through some backdoor or without your consent. No data you store in Vtiger will ever be sent to our servers, either. We are staunch advocates of the idea that open source software should be free without caveats. No ifs, ands, or buts about it.

The only completely anonymous information we ask for, are your industry, country (sourced from your IP address), and Vtiger version. We ask for this through a full-page disclaimer a single time during the installation process.

We use this information to help us understand how the Vtiger ecosystem is evolving as a whole. When we see large changes in installation volumes, like a 50% increase in installs in China, or a 10% month-over-month decline in the UK, it tells us where to start investigating to find the cause. This helps us invest resources in improving Vtiger features and awareness, to everyones benefit.

Once Vtiger CRM is installed, your instance and all its data belong to, and are only ever accessible by you and your employees. That said, your data is as secure as the practices and policies you follow to keep it that way. Customer data is incredibly valuable, so we always recommend using the most up-to-date versions of all infrastructure and software running on your server, setting up firewalls with appropriately restrictive settings, using strong password policies, and the like to keep that data away from prying eyes.

If keeping your CRM secure sounds like a ton of work – well, it is! We have an entire team dedicated to just that. But given what could happen if your customer data fell into competitors’ hands – it’s more than worth it. If you’re not in the business of IT security, but still want a secure CRM solution to conduct sales, launch marketing campaigns, and/or support your customers, let us take care of the security and privacy for you. With one of Vtiger’s Cloud Editions, just sign-up, sign-in, and get going, and leave it to us to keep your data secure.

Leave a Reply

Be the First to Comment!

Notify of

wpDiscuz
Multiple_pipeline_VT

Configure multiple sales pipelines in Vtiger

Businesses use a sales pipeline to track progress on opportunities and predict deal closures. When you’re using a CRM system such as Vtiger CRM to ...
Approval process

Accelerate Quote approvals with Approval Processes in Vtiger

In everyday business, you deal with many business processes and documents that require approval from managers, executives, and other decision-makers. For instance, sales associates often ...
Screenshot-at-ShreeKrupa-17-09-01-18-57-25

Replace these 3 commonly used apps with Vtiger to get more done efficiently

To run a business smoothly, you use a plethora of software, apps, and tools. Perhaps, you use an accounting software to manage to invoice customers, ...
Vtiger_SMS

SMS marketing with Vtiger CRM: Reach more customers, grow your email list, and build a loyal customer base

Short message service (SMS) is a tool that can help marketers connect with prospects and customers in a direct and personal way. While it’s easy ...
Vtiger_check-in

Introducing Vtiger 360 for Field Sales: Optimise sales visits with quicker navigation and real time check-in

Field sales agents who spend most of the time visiting prospects and customers, always look for ways to improve travel efficiency to spend more time ...
Omni channel customer support

3 challenges Vtiger solves for customer service managers

If you work as a customer service manager, then we understand that every day you work under a lot of pressure and face many challenges ...
Keep Calm

3 sales challenges that Vtiger CRM solves for sales managers

Working as a sales manager is no easy job. As a sales manager, you're accountable for leading a diverse team of sales associates to success ...
Cover

RMA handling made easy

RMA (or Return Material/Merchandise Authorization) process comprises of validating warranty entitlements, identifying the right replacement part and fulfillment (shipping and installation.) Quite often, shipping is ...
new-india-servers

Faster Vtiger CRM Page Load Times for users in India and South East Asia

We just kicked page load speeds for new Vtiger CRM users in and around India up to a 10. As of last week, new user accounts ...
Vtiger_reports

Make better decisions, with insights from Vtiger’s Reports

Vtiger’s reports are powerful tools that transform the troves of customer (and other) data in your CRM into insightful summaries that confidently inform your growth ...
loading