| Sales Force Automation |
Customer Support & Service |
Marketing
Automation |
Lead Management |
Trouble Tickets |
Online Lead Forms |
|
Lead Conversion Mapping |
Knowledge Base |
Mailing Lists |
|
Account & Contact Management |
Customer Self Service |
E-mail Templates |
|
Opportunity Management |
Online Knowledge Base |
Mail Merge Templates |
|
Quote Generation |
Support Statistics |
Mass E-mail |
| Inventory Management |
Activity Management |
Productivity Tools &
Add-ons |
|
Products Catalog |
Tasks, Meetings, and Calls |
Incoming & Outgoing E-mail Integration |
|
Price Books |
Recurring Events |
Outlook Plug-in |
|
Vendors List |
Group/Shared Calendar |
Office Plug-in |
|
Purchase Orders |
Activity History |
Thunderbird Extension |
|
Sales Orders |
E-mail Notifications |
Customer Portal |
|
Invoices |
Notes |
RSS Feeds |
| Reports
& Dashboards |
Product
Customization |
Security Management |
|
Key Metrics |
Custom Fields (10 different data objects) |
User Management |
|
Customizable Reports |
Pick Lists |
Profiles |
|
20 Pre-built Reports |
Custom List Views |
Roles |
|
Dashboards for Sales Force Automation |
Drag & Drop Modules |
Organization-level Sharing Model |
|
Report Folders |
|
Organization-level Field Access |
