Drive delightful conversions with Vtiger Live Chats powered by AI Chatbot

Deliver exceptional customer support directly from your CRM, catering to customers, website visitors, and social media chat inquiries in real-time. The AI Chatbot assists in routine queries and lets agents focus on converting leads. Effortless Support, 24/7.

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What is Live Chat?

Live chat is a real-time online communication tool that enables instant messaging between users and sales or support agents. It is typically available on websites, mobile apps, etc., to assist customers with their queries.

Capture leads from a website

Add Vtiger's Live Chat widget to your website with just a copy-and-paste action. Streamline your process of capturing leads. Turn website visitors and inquiries into qualified leads instantly by creating contact records.

Support beyond the website - Go Social

Extend Live Chat support to popular social media platforms like WhatsApp, Facebook, Twitter, Instagram, and Telegram. Integrate your social media accounts with Vtiger Live Chats and manage your interactions within the CRM.

Chat console to power your agents

The Live Chat console is the agents' central hub for managing incoming chat conversations. It equips you with details such as contact information, recent chats, phone calls, and emails. It helps you handle chats effectively and make informed decisions. It also lets you create deals and cases from the chats.

Chat Insights to improve performance

Track agents' performance and enhance responsiveness with Chat Insights. It provides various metrics, such as responded and missed conversations, chat duration, chat ratings, and average response time. With available data points, generate reports and analyze individual or team performance.

Powered by a custom AI Chatbot

Powered by Calculus AI, Vtiger Chatbot seamlessly enhances Live Chats. By leveraging Natural Language Query (NLQ), it reads customer queries and retrieves accurate answers from your extensive knowledge base. It keeps your Live Chat running 24/7, even outside business hours.

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Case studies

Why our customers love us

Sales Productivity

Breezway consolidates and automates its business processes with Vtiger, resulting in YoY sales growth.

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Automate

Pactia uses Vtiger Workflows to automate its sales process to save time and focus on the more important tasks.

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Customer Base Growth

GB Advisors customizes its CRM experience using Vtiger to scale up its customer base exponentially.

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