Way More Than Your Average CRM
Over 20 Modules and 100% Open Source
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Features l Personalization l Customization l Installation l Extensions l Help l Community l Download
vtiger CRM is a free, fully-featured open source CRM solution with low-cost, reliable product support ideal for small and medium businesses.
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Over 2.8 million downloads!
vtiger CRM is a widely used product with thousands of users in dozens of countries. It has a vibrant community of users driving the product forward, and contributing to it's development. Over 2 million copies of vtiger CRM have been downloaded to date.
Features: Improve your Sales, Marketing, and Support
| Sales Force Automation | Customer Support & Service | Marketing Automation |
 Lead Management |
Trouble Tickets |
Campaign Management |
| Account & Contact Management |
Knowledge Base |
Mass Mailing |
| Opportunity Management |
Customer Self Service |
E-mail Templates |
| Sales Quotes |
Online Knowledge Base |
Mail Merge Templates |
| Inventory Management | Calendar & Activity Management | Email integration and Extensions |
| Products Catalog |
To Dos, Meetings & Calls |
Email Client |
| Price Books |
Recurring Events |
Outlook Plug-in |
| Vendor Management |
Shared Calendar |
Office Plug-in |
| Purchase Orders |
Activity History |
Thunderbird Extension |
| Sales Orders |
E-mail Notifications |
Customer Portal |
| Invoices |
Notes |
RSS Feeds |
| Reports & Dashboards | Product Customization | Security Management |
| Key Metrics |
Custom Fields (10 different data objects) |
User Management |
| Customizable Reports |
Pick Lists |
Profiles |
| 20+ Pre-built Reports |
Custom List Views |
Roles |
| 20 Pre-built Dashboards |
Drag & Drop Modules |
Groups |
| Report Folders |
Currency Customization |
Organization-level Access Control |
Personalization: Make vtiger CRM Your Own
Numerous extensibility and customization features enable administrators to customize vtiger CRM to meet the needs of a growing business. Some of these capabilities include:
- Adding custom fields in forms and reports
- dragging & dropping tabs to emulate unique sales processes
- Specifying allowed values in drop-down fields
- Changing the user interface's look and feel using customizable themes
- Numerous Add-ons to extend functionality and interface with other products
- APIs for integration with other applications
- Freedom to modify installations to meet unique business needs
vtiger CRM is constantly under development to further simplify usability and the creation of new modules and functionality. Due to ongoing enhancements to the Web Services APIs, there will soon be new ways to extend and adapt vtiger to unique business needs.
Customization: We Can Customize vtiger CRM for You
In cases where additional functionality is required but not available in the current release of vtiger CRM our customization services can be used to meet these requirements
Installation: Get Started with vtiger CRM
vtiger CRM software installation is straightforward, with a single executable file serving both Windows and Linux (RedHat, Debian, SuSe, Fedora, and Mandrake) operating systems. Database setup, Web server, and other software that you require for vtiger CRM is automatically handled by the installer.
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vtiger CRM 5 is available for |
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Extensions: Adding More Functionality to vtiger CRM
vtiger CRM also provides enterprise grade business productivity enhancement add-ons with a customer portal, an Outlook Plug-in for Microsoft Outlook users, an Office Plug-in for Microsoft Word users, and a Thunderbird Extension for Thunderbird mail users. These add-ons are part of the 100% open source vtiger CRM project available in SourceForge.net
Help: vtiger CRM Support
For help with your vtiger CRM, access our help page
Community: Join vtiger CRM Developers to Help Improve Our Product
Become part of the vtiger community.
Download: Implement your vtiger CRM Solution Today
Access the downloads page.
vtiger Licensing Policy
What vtiger CRM's licensing policy?
vtiger CRM software is built over the following open source software:
- Apache web server software, under the Apache License
- MySQL database software, used under the GPL
- PHP software, under the PHP License, version 3.0
- SugarCRM software used under the SugarCRM Public License (SPL 1.1.2) (SPL - a copy of Version 1.1.2 is found here)
- gdwin32 (graphic library) from http://www.boutell.com/gd/
- PHPMailer software used under the LGPL
- ADOdb software used under the BSD
- phpSysinfo software used the GPL
- vtiger's modifications to the SugarCRM code are under vtiger Public License 1.1 based on Mozilla Public License (MPL). Additional components written by vtiger, not coming under the purview of the SPL, are provided under MPL
What is the licensing policy for vtiger Plugins/Extensions?
vtiger CRM provides Plugins/Extensions for the benefit of business community. The complete code has been written by vtiger CRM team and released as an Open Source project in SourceForge.net:
- Customer Portal
- Outlook Plugin
- Office Plugin
- Thunderbird Extension
- Web Forms
- Firefox Toolbar
vtiger Outlook Plug-in
The vtiger Outlook Plug-in is an add-on to the vtiger CRM, covered under the vtiger Public License 1.1(VPL 1.1) based on Mozilla Public License (MPL1.1).
vtiger Thunderbird Extension
The vtiger Thunderbird Extension is an add-on to the vtiger CRM, covered under the vtiger Public License 1.1 (VPL 1.1) based on Mozilla Public License (MPL1.1).
vtiger Office Plug-in
The vtiger Office Plug-in is an add-on to the vtiger CRM, covered under the vtiger Public License 1.1 (VPL 1.1) based on Mozilla Public License (MPL1.1).
vtiger Customer Portal
The vtiger Customer Portal is an add-on to the vtiger CRM, covered under the vtiger Public License 1.1 (VPL 1.1) based on Mozilla Public License (MPL1.1).
3. Can I use vtiger CRM and other vtiger add-ons free of cost?
Yes, you can use vtiger CRM and other add-ons free of cost, provided you don't violate the license agreements. For more details please refer to vtiger Public License 1.1(VPL 1.1).
