Help Desk - Granular Pricing & Features

Choose exactly what you need. Compare features among editions. Need help in deciding what fits you best? We are here to help.

Pricing

STARTER

PROFESSIONAL

Monthly Price Per User (Annual)

$10

$20

Monthly Price Per User (Monthly)

$14

$28

Contact Management

STARTER

PROFESSIONAL

Contacts

Organizations

Profile scoring

-

Touchpoints/Contacts activity view

Custom lists

Tagging

Task & Calendar

STARTER

PROFESSIONAL

Manage tasks & Personal to-dos

Activities, Calls, Events

My Calendar

Shared Calendar

Email Functionality

STARTER

PROFESSIONAL

Email tracking & real time notifications

Email templates

Related comments

Inbox

1 Shared Mailbox and 1 Personal mailbox per user

3 Shared Mailbox and 1 Personal mailbox per user

Support Management

STARTER

PROFESSIONAL

Cases

Knowledge base

Email to case(Ticket)

Round robin case assignment

-

Organization matching with Email domain

Assets

Service Contracts

-

Customer portal

50 per user

100 per user

SLA Policies

1

15

Business hours

1

25

Support Insights

-

Agent level business hours

-

Case satisfaction survey

Inventory management

STARTER

PROFESSIONAL

Products

Services

Social

STARTER

PROFESSIONAL

Twitter Integration

-

Creating cases from twitter

-

Social interactions with Leads & Contacts

-

Users & Access Control

STARTER

PROFESSIONAL

Users

Field level access control

User groups

Global Sharing Rules

Profile limit

5

25

Role Limit

5

25

Multiple owners for records

-

IP Whitelisting

-

Reports & Analytics

STARTER

PROFESSIONAL

Customizable dashboards

Sales Insights

50 Custom + 10 Schedule

100 Custom + 25 Schedule

Out-of-box reports & Charts

Custom schedule reports

Document Collaboration

STARTER

PROFESSIONAL

Documents

Document Library

Document Sharing

5/Month

10/Month

Document Collaboration(Internal & External)

Document Consumption Tracking

Google Drive integration

Drop box Intergation

One Drive Integration

Document upload - Max file size

25 MB

25 MB

Conversations

STARTER

PROFESSIONAL

Group Inboxes

Phone calls

SMS

Vtiger live chat

-

Social

-

Internal Collaboration

STARTER

PROFESSIONAL

Direct messages

Attach files to direct messages

Group messages

Calendar Notifications

Marketing Automation

STARTER

PROFESSIONAL

Automatic email personalization

Email Templates Library

Vtiger Branding removed from Emails

Integrations

STARTER

PROFESSIONAL

Google Calendar

Google Contacts

Google Drive integration

Dropbox

One Drive

Digital Document Signing

-

Office 365

Customization

STARTER

PROFESSIONAL

Custom Modules

-

10

Custom Fields(Per Module)

25

50

Text Area Fields

5

10

Rich Text Fields

2

2

Items per Picklist

1000

1000

Characters per picklist value

100

100

Custom Layouts

Colors for Picklist

Dependent page layouts

Print Templates

Logo

Customizable record numbering

Terms & Conditions

Automation

STARTER

PROFESSIONAL

BCC Email to Archive

Contact creation from Email

Case creation from Email

Organization creation from Email

Smart alerts & Followup rules

Push notifications

Workflows

25

50

Multipath Workflows

2

5

Allowed actions/Workflows

6

8

Workflow Field Updates

Scheduled Workflows

10

20

Hourly Limit

1

2

Daily Limit

5

10

Assignment rules

-

Case Escalation rules

3

unlimited

Update Notifications(On Save Alerts)

Webform

STARTER

PROFESSIONAL

Web to Contact form

Web to Cases form

Web to Organization form

Telephony Integration

STARTER

PROFESSIONAL

Click-to-call

Incoming call contact popup

Call Logging

Call Recording

Data Administration

STARTER

PROFESSIONAL

File Storage

Data Export

Data Import

Storage

5 GB or 500 MB/User

7.5 GB or 750 MB/User

Audit Logs

Audit Logs

Deduplication of data

Mobile

STARTER

PROFESSIONAL

Mobile app for Android and iOS

Manage Contacts, Leads, Organizations

Contacts map view

View onsite agenda and navigate

-

Check-in and check-out feature

-

Geo-fence configuration and detection

-

Manage cases

Add Ons

STARTER

PROFESSIONAL

Webhooks

-

250 calls/user (25,000 max/ Day)

Automated consent management

Encryption of sensitive data at rest

5 Fields per module

5 Fields per module

Access logs, Auditing and reports

Automated data handling policies

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