Free
Starter
Professional
Price
Annual billing
Free for 10 users
$10 / user / month
$20 / user / month
Monthly billing
Free for 10 users
$12 / user / month
$24 / user / month
Contact Management
Contacts
Profile scoring
Touchpoints
Email Archiving
Custom Lists
Tagging & Tag Cloud
Organizations
Task & Calendar
Tasks
Activities, Calls, Events
My Calendar
Shared Calendars
Personal Appointment Pages
Unlimited
Unlimited
Auto-Assigned Event Pages
2
Unlimited
Group Event Pages
2
Unlimited
Email Functionality
Email tracking and real time notifications
Email templates
Related Comments
Contextual Related Lists
Change History (global & record level)
Inbox
1 Shared mailbox, 1 My Mailbox per user
3 Shared mailboxes, 1 My Mailbox per user
Sales Process Management
Round-Robin Lead Assignment for Webforms
Support Management
Cases
Knowledgebase
Email to Case (Ticket)
Organization Matching with Email Domain
Assets
Service Contracts
Customer Portal
50/user
100/user
SLA Policies
1
1
25
Business hours
1
1
25
Support Insights
Agent level business hours
Case satisfaction survey
Inventory Management
Products
Services
Social
Twitter Integration
Creating Cases from Twitter
Social interactions with Leads & Contacts
Users & Access Control
Organization Hierarchy (Role)
Field Level Access Control (Profiles)
User Groups
Global Sharing Rules
Encrypted Fields (at rest)
$
$
$
Analytics
Out-of-box Reports & Charts
Custom Tabular Reports
Unlimited
Unlimited
Custom Pivot Reports
10
25
Custom Charts
10
25
Custom Scheduled Reports
10
25
Document Collaboration
Documents
Document Library
Document Sharing
5 / month
100 / month
Unlimited
Document Collaboration (internal & external)
Document Consumption Tracking
Google Drive
Dropbox
Document Upload - Max File Size
25 MB
25 MB
25 MB
Collaboration
Direct messages
Attach Files to Direct Messages
Group messages
Calendar notifications
Chat for internal collaboration
Marketing Automation
Automatic Email Personalization
Email Templates Library
Vtiger Branding Removed from Emails
Integration
Outlook Contacts, Calendar, Email Sync
Google Contacts,Calendar Sync
SMS Integration
Google Drive
Dropbox
Digital Document Signing
Office 365 Contacts, and Calendar sync
Exchange Connector
$$
$$
Number of Extensions
6
6
Customization
Custom Modules
10
Custom Fields (per module)
10 total
150
300
Text Fields
150
150
Text Area Fields
10
10
Rich Text Fields
2
2
Items per Picklist
1000
1000
Characters per Picklist value
100
100
Custom Layouts
Colors for Picklists
Dependent page layouts
Print Templates
Logo
Customize Record Numbering
Terms & Conditions (Quotes/Invoices)
Multiple Currencies
Automation
Bcc email to archive
Lead creation from Email
Contact creation from Email
Case creation from Email
Organization creation from Email
Smart Alerts & Followup Rules
3
10
Push Notifications
Workflows
5
25
50
Multipath workflows
0
2
5
Allowed actions / workflow
5
6
8
Workflow Field Updates
Scheduled Workflows(Overall limit)
10
25
Hourly limits (Overall)
1
2
Daily limits (Overall)
5
10
Assignment Rules
Case Escalation Rules
1
3
Unlimited
Update Notifications (On-Save Alerts)
Web forms
Web to Contact form
Web to Cases form
Web to Organization form
Telephony Integration
Plivo
Twilio
Asterisk Integration
Click-to-Dial
Incoming Call Contact Popup
Call Logging
Call Audio Recording
Data Administration
Storage (the higher of)
Deduplication of Data
Mobile Apps
Mobile Apps
Add ons
Gmail side bar for Chrome
Webhooks
250 calls / user (25,000 max / day)
Vtiger Privacy Shield (consent management, data encryption, audit logs)
$4 / user / month
$4 / user / month
$4 / user / month