INDUSTRY
Environmental
LOCATION
Denmark
BENEFITS
- Reduced errors
- Easy transfer of information from one step to the next
- Increased work efficiency due to streamlined processes of production and support
About the Company
Evosep is a company located in Denmark that aims to improve the quality of life and patient care by radically innovating how protein-based clinical diagnostics are performed.
They collaborate with leading scientists around the world to craft new technologies and solutions that can make sample separation 10 times faster and 100 times more robust than current alternatives.
In a recent conversation with the sales head of Evosep, Erik Verschuuren, he explained how the company was able to improve its support processes via Vtiger CRM.
The Challenge
Evosep started as a company selling products without a sales team. They wanted to manage their products when they were with customers. They had launched their product and was looking for a platform that could help manage their incoming support cases.
The Solution: Vtiger CRM
According to Erik, Evosep chose Vtiger mainly to handle the cases that were coming into the system. After Evosep started using Vtiger CRM, their production and support processes became streamlined, which helped improve their efficiency. Erik stated that, previously, they had used various website tools for production. With Vtiger CRM, it has become easier for them to move the information from one step to the next. He explains that it is like closing an order and then moving it to a stage where there's an asset coupled to order, and then that asset is delivered to the customer and installed, and then it becomes a support product. As for metrics, there are reduced errors and easy transfer of information from one step to the next.
To elaborate, when a customer places an order, all the information of that order will go into Vtiger and then all the way through shipment, which prevents the need to make any changes. It can be easily accessed later on as well since all of the information is in the same system.
Erik points out that the various areas in the software are quite functional as they are well-organized database and calculation point.
Conclusion
Evosep has been using Vtiger CRM for support cases since 2017, which helped track their incoming orders and get linked to systems that ship to customers and then get into the support channel. Their work efficiency has improved due to the ease in the transfer of information. In the past 2 years, Evosep began using the sales and marketing function of Vtiger CRM.
The company plans to move to the marketing side in the next 6 months, after which they are planning to use the CRM fully and spread its usage across the organization.
About the Company
Evosep is a company located in Denmark that aims to improve the quality of life and patient care by radically innovating how protein-based clinical diagnostics are performed.
They collaborate with leading scientists around the world to craft new technologies and solutions that can make sample separation 10 times faster and 100 times more robust than current alternatives.
In a recent conversation with the sales head of Evosep, Erik Verschuuren, he explained how the company was able to improve its support processes via Vtiger CRM.
The Challenge
Evosep started as a company selling products without a sales team. They wanted to manage their products when they were with customers. They had launched their product and was looking for a platform that could help manage their incoming support cases.
The Solution: Vtiger CRM
According to Erik, Evosep chose Vtiger mainly to handle the cases that were coming into the system. After Evosep started using Vtiger CRM, their production and support processes became streamlined, which helped improve their efficiency. Erik stated that, previously, they had used various website tools for production. With Vtiger CRM, it has become easier for them to move the information from one step to the next. He explains that it is like closing an order and then moving it to a stage where there's an asset coupled to order, and then that asset is delivered to the customer and installed, and then it becomes a support product. As for metrics, there are reduced errors and easy transfer of information from one step to the next.
To elaborate, when a customer places an order, all the information of that order will go into Vtiger and then all the way through shipment, which prevents the need to make any changes. It can be easily accessed later on as well since all of the information is in the same system.
Erik points out that the various areas in the software are quite functional as they are well-organized database and calculation point.
Conclusion
Evosep has been using Vtiger CRM for support cases since 2017, which helped track their incoming orders and get linked to systems that ship to customers and then get into the support channel. Their work efficiency has improved due to the ease in the transfer of information. In the past 2 years, Evosep began using the sales and marketing function of Vtiger CRM.
The company plans to move to the marketing side in the next 6 months, after which they are planning to use the CRM fully and spread its usage across the organization.