Integrating Telegram with Vtiger CRM streamlines live chats, unifies customer conversations, and empowers users to manage Telegram conversations effectively within the CRM.
Features
- Send and Receive Telegram Messages directly from the CRM with attachments.
- Send messages from Live Chats, Contacts and Deals modules in Vtiger.
- Monitor all the incoming messages in the Live Chats module, which is the only page for Chat agents.
- View the messages sent and received in the Telegram module as CRM records.
- Gain insights with Chat Transcripts and Chat Ratings.
- Auto-create Contacts from new Chats or link the Chat to the existing Contact.
Benefits
- 90% open rate - 4x times higher than email.
- 40% click-through rate - 10x higher than email.
- Messages don't end up in Spam folders like emails.
- Lower costs compared to WhatsApp.
- Easy to use with a single console.
- Faster ROI, no agent training needed for multiple platforms.
Available in these editions:
One Pilot
One Growth
One Professional
One Enterprise
