- Overview
- Standard Support
- Premium Support
- Compare Support
- Onboarding
- Kickstart
- 1-week Implementation New
Standard Support
Every Vtiger CRM subscription includes free resources and tools to help you get set up, teach you about Vtiger CRM features, and to guide you whenever you need help. The Standard Support Plan includes access to our various support channels and additional consultation and onboarding support so that you can get set up and scale quickly.
Two Free Hours of Onboarding
Utilize two free hours of onboarding with a specialist to discuss your business requirements and how those translate into Vtiger CRM. The two free hours must be used within the first 45 days from the subscription date.
Multi-Channel Technical Support
Our support channels can be used to discuss any issues you are noticing within the CRM. These channels cannot be used for implementation or consultation.
Self-Help Resources
Access our wide array of webinars, videos, articles, FAQs, eBooks, and much more to learn how to use the CRM best and implement each feature.
- Vtiger Knowledge Base: This contains Articles, FAQs, and best practices for the CRM.
- Webinars: Join live webinars about product walk-throughs. Access and view recorded webinars at any time.
- Video Tutorials: Learn how to use Vtiger CRM through video tutorials that walk you through every step of the way.
- Vtiger Academy: The platform provides various resources and training materials in the form of courses.
- eBooks: Read through the eBooks and learn how to manage the business successfully using Vtiger CRM.
- Vtiger Blog: Explore the blog posts to learn about the latest CRM topics, tips, insights and updates.
What is not included
- Training: Vtiger Academy offers free courses for different users. We also offer paid training sessions upon request.
- Implementation: Vtiger, along with partners, offers implementation services to set up the CRM for your team.
- Onboarding: Outside of the two free hours, additional consulting time can be purchased.
- Support for 3rd party applications (ex: Support for Asterisk, Twilio, etc.)