Compare Customer Support Plans

Standard Premium
Email Yes Yes
Email Response Time (in business hours) 8 4
Chatbot Yes Yes
Live Chat Yes Yes
Phone Urgent Issues Urgent Issues
Onboarding Period 45 days from Subscription date 45 days from Subscription date
Onboarding Sessions(within first 45 days) 2 Hours 10 Hours
Monthly Consultation - 2 Hours
Dedicated Account Manager - Yes
Roadmap Preview - Yes
Purchase Frequency - Annual

Standard Support Channels

Email Live Chat Phone
To be used for bug reports, questions on features, or help with navigating our repository of self-help information. To be used for bug reports, questions on features, or help with navigating our repository of self-help information. Urgent escalations only. For example: The CRM is not working as intended or you are unable to log in to the system.
Hours

24 Hours Monday - Friday

Email Address - [email protected]

Chatbot

24/7 availability

Our (human) experts are online at

Mon to Fri : 12 AM - 10 PM GMT and Sat : 4 AM - 1 PM GMT

Access our Live Chat through our website or when logged in to the CRM

Hours

Mon to Fri : 12 AM - 10 PM and Sat : 4 AM - 1 PM GMT

Numbers

U.S. & Global: 1-877-784-9277

Bengaluru, India: +91 9243602352

United Kingdom, London: +44 20 3608 3666 (reaches our India HQ)

Christchurch, New Zealand: +64 3 668 2114 (reaches our India HQ)

Melbourne, Australia: +61 3 8658 3456 (reaches our India HQ)

Have questions? Let us guide you