- INDUSTRY
- Information Technology
- LOCATION
- Indonesia
TL;DR Summary
- Company Overview: Ampnet is a hardware distributor using Vtiger CRM for over six years to support its sales and technical teams.
- Challenge: Standalone quotes, manual pricing, and fragmented data caused errors/delays.
- All-in-one Solution: Centralized quoting, price books, automations, modules (Deals, Products, Quotes, etc.).
- User Satisfaction: Improved efficiency; price books a standout surprise.
- Continued Learning and Optimization: Ongoing automations link vendors/products; mobile app boosts on the go access.
About the company
Ampnet, founded in 2004 and headquartered in Jakarta, Indonesia, is a leading ICT networking distributor with 15+ years of delivering value-added solutions nationwide. As an authorized partner offering local inventory, certified training, network design, consultancy, configuration, and dedicated sales/pre-sales support, they embody values like trusted distribution, nationwide coverage, and simplifying technology with passion and integrity. For over six years, Sales and Technical teams have used Vtiger CRM modules—including Products, Services, Deals, Quotes, Vendors, Reports, and Mobile App—to streamline sales pipelines, vendor management, and quotations.
The Challenge
Before implementing Vtiger, Ampnet struggled with standalone quotation systems that led to fragmented processes. Pricing varied by vendor stock and region, but manual tracking caused errors, duplications, and inefficiencies in generating quotes. Scheduling and reporting were time-consuming, disconnected from sales deals and customer data, hindering the Sales and Technical teams' ability to respond quickly to distributor demands in a fast-paced hardware market.
The Solution
Vtiger provided a centralized platform to overcome these issues, featuring a robust quotation system, dynamic Price Books, comprehensive reporting, and interconnected modules. Price Books enabled vendor- and region-specific pricing management, ensuring accurate quotes based on real-time stock availability. Modules like Deals, Products, Services, Quotes, Organizations, Contacts, and Reports integrated seamlessly, while automations linked data across Vendors, Products, and Services—copying key fields (e.g., from Vendors to Products during updates) and triggering email notifications for record changes.
Implementation
Implementation focused on the Sales and Technical teams, rolled out organization-wide without rigid phasing but prioritizing core modules. Vtiger's Products, Services, Deals, Quotes, Tasks, Contacts, Organizations, Vendors, Print Templates, Reports, and Mobile App were activated first. Automations were configured to interconnect modules, automating field copying between Vendors/Products/Services and sending update notifications. Price Books were customized for vendor-region pricing, with training emphasizing mobile access for on-the-go sales reps.
Outcomes and Benefits
Post-implementation, Ampnet achieved significant process improvements through numerous automations that eliminated manual data entry, reduced errors, and curbed record duplications. Quotation generation became centralized and accurate, directly tied to Deals and Price Books for vendor-specific, region-based pricing.
Conclusion
Ampnet's adoption of Vtiger CRM revolutionized its hardware distribution by automating quotations, pricing, and workflows, delivering unmatched efficiency. Over six years, it delivered error-free processes, faster scheduling, and scalable growth—empowering Sales and Technical teams to thrive.
TL;DR Summary
- Company Overview: Ampnet is a hardware distributor using Vtiger CRM for over six years to support its sales and technical teams.
- Challenge: Standalone quotes, manual pricing, and fragmented data caused errors/delays.
- All-in-one Solution: Centralized quoting, price books, automations, modules (Deals, Products, Quotes, etc.).
- User Satisfaction: Improved efficiency; price books a standout surprise.
- Continued Learning and Optimization: Ongoing automations link vendors/products; mobile app boosts on the go access.
About the company
Ampnet, founded in 2004 and headquartered in Jakarta, Indonesia, is a leading ICT networking distributor with 15+ years of delivering value-added solutions nationwide. As an authorized partner offering local inventory, certified training, network design, consultancy, configuration, and dedicated sales/pre-sales support, they embody values like trusted distribution, nationwide coverage, and simplifying technology with passion and integrity. For over six years, Sales and Technical teams have used Vtiger CRM modules—including Products, Services, Deals, Quotes, Vendors, Reports, and Mobile App—to streamline sales pipelines, vendor management, and quotations.
The Challenge
Before implementing Vtiger, Ampnet struggled with standalone quotation systems that led to fragmented processes. Pricing varied by vendor stock and region, but manual tracking caused errors, duplications, and inefficiencies in generating quotes. Scheduling and reporting were time-consuming, disconnected from sales deals and customer data, hindering the Sales and Technical teams' ability to respond quickly to distributor demands in a fast-paced hardware market.
The Solution
Vtiger provided a centralized platform to overcome these issues, featuring a robust quotation system, dynamic Price Books, comprehensive reporting, and interconnected modules. Price Books enabled vendor- and region-specific pricing management, ensuring accurate quotes based on real-time stock availability. Modules like Deals, Products, Services, Quotes, Organizations, Contacts, and Reports integrated seamlessly, while automations linked data across Vendors, Products, and Services—copying key fields (e.g., from Vendors to Products during updates) and triggering email notifications for record changes.
Implementation
Implementation focused on the Sales and Technical teams, rolled out organization-wide without rigid phasing but prioritizing core modules. Vtiger's Products, Services, Deals, Quotes, Tasks, Contacts, Organizations, Vendors, Print Templates, Reports, and Mobile App were activated first. Automations were configured to interconnect modules, automating field copying between Vendors/Products/Services and sending update notifications. Price Books were customized for vendor-region pricing, with training emphasizing mobile access for on-the-go sales reps.
Outcomes and Benefits
Post-implementation, Ampnet achieved significant process improvements through numerous automations that eliminated manual data entry, reduced errors, and curbed record duplications. Quotation generation became centralized and accurate, directly tied to Deals and Price Books for vendor-specific, region-based pricing.
Conclusion
Ampnet's adoption of Vtiger CRM revolutionized its hardware distribution by automating quotations, pricing, and workflows, delivering unmatched efficiency. Over six years, it delivered error-free processes, faster scheduling, and scalable growth—empowering Sales and Technical teams to thrive.