Pricing
Compare Editions
One View
Request Cloud CRM demo
What's New
Market, sell, and support with All-in-One CRM
INTEGRATIONS
Google Workspace
Microsoft Teams
All Integrations
Integrate with 500+ apps you already use at work
A Low-code platform within CRM
Leads and Contacts
Playbooks
Sales Funnels
Process Designer
Documents
Appointment Pages
Email Templates
Print Templates
Deals
Forecast & Quota
Deal Room
Inbox
CPQ - Configure, Price and Quote
Calculus AI
Chatbot
Prompt Builder
Bot Management
Performance Insights
Reporting
Dashboard
Internal Collaboration
Calendar and Events
Actions
Video Conferencing Integration
Cases
SLAs
Customer Portal
Live Chats
FAQs
Mailroom
Agent Enablement
Emails
Webforms
Social Module
Landing Pages
SMS Campaigns
Short URL
Projects
Tasks
Inventory
Work Orders
Targets
Mobile App
Import & Export
Customization
Aide
Enrich
Field Sales Automation
QR Code
Stockroom
Layout Designer
OTP Rules
User Management
Approvals
Workflows
Email
Phone
SMS
Video Conferencing
Google
Sales
Help Desk
Marketing
A self-service portal that is one-stop destination for all your questions.
Customers can report their issues directly from the portal by creating cases.
Check out commonly asked questions with ease!
View related case details in Cases One view.
View related Organization details in Cases One View.
View related Contact details in Cases One View.
Convert a Case to an FAQ with just a click.
Guarantee timely customer support with SLAs.
Configure the SLA for First Response within and Resolve within durations.
Configure the time to send email alerts before the SLA terms are violated.
Configure the time to send email alerts after the SLA terms are violated.
Configure Business Hours to specify when your support team is available to serve customers.
Select the Business Hours that are to be considered when creating SLA and target response times.
Convert a resolved case into an FAQ.
Create FAQs out of the questions that your customers ask, if you think it might be useful to other customers.
View the summary of a conversation, such as chat duration, average response time, chat rating, missed, and responded conversations.
Customers can rate the conversation they had with the agent.
View the chat volume received by each agent and the average time taken to respond.
Get real-time metrics on unsolved cases, violated cases, SLAs due, and much more!
Capture historical data on case backlogs, case ages, agent performances, etc.
Sign up for 15 days free trial