Plivo is a communications platform that enables businesses to interact with their customers through SMS and voice.
Plivo enables businesses to automate SMS, and purchase local and SIP phone numbers to make, receive, manage, and route calls around the world using their API.
Benefits of Plivo Integration:
- Make and receive calls, send SMS messages, receive voice messages, see notifications for incoming and outgoing calls from Vtiger CRM.
- Quickly transfer the call to another user with just a click without leaving your dashboard.
- Secured call recordings to resolve disputes, monitor your team, improve regulatory compliance and enhance your product.
- Avoid missing potential customers and request them to leave a voice message when your sales representative are away from the desk. You will receive all those messages as a recorded voice to your mailbox for future follow-ups.
- Set up IVR to handle large call volumes and increase customer service efficiency.
Available in these editions:
Help Desk Starter
Help Desk Professional