VICIdial integration with Vtiger CRM

Handle your calls, store records, and manage customer interaction on a single interface

Integrate Vtiger with VICIdial Gateway to manage your customer engagements.

Integrating VICIdial with a CRM system can make lead management accurate with a predictive dialer and call recording.

VICIdial is a widely used open-source contact center solution that facilitates users to manage outgoing and incoming calls in an organized manner, along with emails, chat, and routing.


  • Click-to-dial functionality right from a lead or contact record in the CRM.
  • Tracks all customer calls within the CRM.
  • Log of all calls.
  • Quickly generate leads from inquiry calls.
  • Create deals while interacting with customers.
  • Records inbound and outbound calls.


  • Helps your sales and support representatives in day-to-day work with the calls module within the CRM.
  • Increases agent productivity with one-click dialing.
  • Never miss out on information with call history.
  • Helps in fine-tuning the sales strategies.

Available in these editions:

All editions

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