Vicidial is a most popular open-source call center in the world. It is suitable for small to large call centers in a variety of industries.
VICIdial enables you to handle inbound, and outbound phone calls, as well as incoming email and customer website, chat all together in the same web-based agent interface. It allows you to preview leads details before dialing, listen to the call recordings, and more.
Benefits of Vicidial Integration:
- Tracks all customer call within CRM and aid your sales and support representatives in the day-to-day work
- Increased agent productivity with integrated one-click dialing out of the Vtiger CRM
- Keep logs of all call so that you never miss out any information
- Fine-tune your sales strategies with all the Inbound and Outbound calls.
- Quickly generate leads from inquiry calls or create an opportunity while interacting with the customer.
Available in these editions:
Help Desk Starter
Help Desk Professional