Handle your calls, store records, and manage customer interaction on a Single Interface to increase engagement and automate workflows.
VICIdial is a widely used open-source contact center solution provider that can streamline communication processes for various industries. It facilitates users to manage outgoing and incoming calls in an organized manner, along with emails, chat and routing.
Integrating VICIdial with a CRM system can make lead management accurate with a predictive dialer and call recording. Agents will not have to switch screens between applications, as they will have access to vital customer information in a few clicks. Call recordings and customer interaction details help sales and support teams to provide personalized service and sell more efficiently.
Click-to-Call Functionality: Use the click-to-call widget without leaving your CRM to reach out to your customers. Agents can also take other relevant actions such as call transfer or put the call on hold to manage interaction smoothly.
Better Agent Efficiency: Single sign-on functionality will save your agents a lot of time as they will not need to switch between platforms frequently. Call representatives can enhance performance by increasing the number of calls per hour through automated dialing.
Store Call Records: Keep a log of all customer calls so that you never miss out on any vital information. Data synchronization between both systems ensures that agents can provide the right answers all the time.
Smart Lead Generation: Generate quality leads from inquiry calls and close deals faster. Make lead management accurate and simpler by maintaining a centralized database of contact information.
Personalized Customer Service: Access recorded customer conversations to understand their behavioral patterns and provide the highest level of customized service for a better experience.
Available in these editions:All editions