ViciDial + Vtiger CRM

Vicidial is a most popular open-source call center in the world. It is suitable for small to large call centers in a variety of industries.

VICIdial enables you to handle inbound, and outbound phone calls, as well as incoming email and customer website, chat all together in the same web-based agent interface. It allows you to preview leads details before dialing, listen to the call recordings, and more.

Benefits of Vicidial Integration:

  • Tracks all customer call within CRM and aid your sales and support representatives in the day-to-day work
  • Increased agent productivity with integrated one-click dialing out of the Vtiger CRM
  • Keep logs of all call so that you never miss out any information
  • Fine-tune your sales strategies with all the Inbound and Outbound calls.
  • Quickly generate leads from inquiry calls or create an opportunity while interacting with the customer.

Available in these editions:

Sales Starter Sales Professional Help Desk Starter Help Desk Professional All-in-one