Support Insights

Put your Help Desk data into action in minutes

Realtime insights gives you a current reality check. Starting from a high-level view, you can drill down into important cases that need your attention.

Realtime Insights

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Minimize Escalations

Start with outstanding violations and drill down into important issues that need your attention

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Understand Backlog

Visualize case volume and where they are spending most of the time by priority

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Minimize Violations

Spot important SLAs that are due in the near future that need your attention

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Historic Insights

Understand backlog

See the impact of assignment and acceptance times on overall resolution times

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Understand what drives SLA fulfillment and happiness ratings

Take targeted actions to address issues with personnel, process, and load

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Understand how your agents are performing on key metrics

Drill down into what is causing deviation from expectations

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