Support Insights

Put your Help Desk data into action in minutes

Realtime insights gives you a current reality check. Starting from a high-level view, you can drill down into important cases that need your attention.

Realtime Insights


Minimize Escalations

Start with outstanding violations and drill down into important issues that need your attention


Understand Backlog

Visualize case volume and where they are spending most of the time by priority


Minimize Violations

Spot important SLAs that are due in the near future that need your attention


Historic Insights

Understand backlog

See the impact of assignment and acceptance times on overall resolution times


Understand what drives SLA fulfillment and happiness ratings

Take targeted actions to address issues with personnel, process, and load


Understand how your agents are performing on key metrics

Drill down into what is causing deviation from expectations


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