Realtime insights gives you a current reality check. Starting from a high-level view, you can drill down into important cases that need your attention.
Start with outstanding violations and drill down into important issues that need your attention
Visualize case volume and where they are spending most of the time by priority
Spot important SLAs that are due in the near future that need your attention
See the impact of assignment and acceptance times on overall resolution times
Take targeted actions to address issues with personnel, process, and load
Drill down into what is causing deviation from expectations