RMA handling made easy

RMA (or Return Material/Merchandise Authorization) process comprises of validating warranty entitlements, identifying the right replacement part and fulfillment (shipping and installation.) Quite often, shipping is handled out of a warehouse while the initial validation is handled from an L1 support center. It can involve writing down customer details, manually verifying warranty entitlements (could be refund, replacement, repair) and placing orders with a warehouse (via phone or EMail.) It can be tedious to determine how long an L1 agent took to issue a replacement order and how long the warehouse team took to fulfill it. You can leverage automation in Vtiger to simplify RMA handling significantly. With response and resolution time targets, you gain full accountability of your L1 support agents and RMA handlers. With an equitable assignment algorithm, agents are likely to carry similar work load. The following illustration captures the essence of RMA handling with Vtiger: New-RMA
Untitled Design (1)

6 unique challenges that women in business face and how to overcome them

There is no doubt that women are making great strides in the business world. Studies show that, women are better at taking calculated risks, less ...
Gmail addon image for blog

Super-charge your Gmail Inbox with the Vtiger Add-on

At Vtiger, we understand that email is at the heart of all your communication, where you follow up with customers, send quotes and presentations, pacify ...

5 email productivity hacks to conquer your inbox with Vtiger

Emails remain as one of the most popular communication tools in the workplace. According to Adobe Digital Insights’ 2016 survey, employees spend more than 4 ...

5 simple ways to make customers fall in love with your business

If building a successful business is your goal, then you have to do more than just sell. You have to make customers love your business ...

Delight customers and drive more sales with Vtiger and Knowlarity integration

In today’s competitive business environment, the need to provide exceptional customer experience throughout the buyer’s journey is more than ever before. To help businesses like ...

Meet Vtiger Buzz, your new personal assistant!

At Vtiger, we build tools that enable professionals like you to take your business to greater heights. To help you in your effort of delivering ...

Do these 3 things to scale your sales in 2018

Another year filled with opportunities is before us. And most of you are busy setting goals to grow sales this new year. Perhaps, you have ...

3 new year resolutions to succeed professionally in 2018

When the new year is around the corner, many of us retrospect the passing year to learn from mistakes and set new goals to improve ...
2017-12-08 (copy)

Vtiger beautified: a refreshed interface for a better user experience

Background: Here at Vtiger, we frequently explore with one another how to build better products for our customers. Our discussions range from ideas about enhancing CRM ...
credit note

Introducing Credit Notes in Vtiger CRM

Every once in a while, you will owe a customer a refund for something that you've already invoiced them for. Maybe on that invoice you ...