At Vtiger, we respect intellectual property rights and expect our customers to do the same. If you believe that content on any Vtiger service infringes your copyright or other intellectual property rights, you may file a complaint following the procedure below. This policy applies only to content hosted on Vtiger.
1. Reporting Infringement
We handle complaints in two categories:
- Category A. Publicly Accessible Content – Documents, links, logos, or files hosted on Vtiger that are publicly accessible.
- Category B. Court-Ordered Actions – Content or accounts that require suspension or deletion based on a valid court order.
A. Complaint Procedure for Public Content
To help us process your complaint, please provide:
- Description of the work, data, or intellectual property allegedly infringed
- Documentation establishing ownership or license
- Identification of the alleged infringing content
- Why the material is infringing (with evidence)
- Person responsible (if known)
- Your contact information
- Good-Faith Statement
- Undertake that you will file an infringement lawsuit in the competent court against the person responsible for uploading the infringing material and submit the corresponding court orders within twenty-one (21) days of Vtiger’s receipt of your formal complaint.
Where to Send Your Notice:
IPR Complaints
Vtiger Systems India Private Limited
#18, 20th Main Rd, 2nd Block, Rajajinagar,
Bengaluru, Karnataka - 560010, India.
Email: [email protected]
Prior Contact (optional but recommended): Attempt to resolve the matter directly with the user before submitting a notice to Vtiger.
B. Court-Ordered Actions
If a court requires content removal or account suspension/deletion:
- Valid Court Order: Attach the order, and Vtiger will comply promptly.
Limitations:
- Publicly available material may be restricted while verification is in progress.
- Vtiger reserves the right to suspend or terminate accounts if suspicious activity is detected under its Terms of Service (independent of this procedure).
- Vtiger cannot access private customer data except as required by law.
2. Interim Restriction
- Vtiger will restrict access within 36 hours of receiving a valid notice.
- Restriction lasts up to 21 days or until a valid court order is received, whichever comes first.
- Restriction means the content is hidden from public/user access, but not deleted.
- If no court order is provided within 21 days, access will be automatically restored (except in Section 5 cases).
- A notice will be displayed explaining the restriction.
- Vtiger will make reasonable efforts to notify the user unless prohibited by law.
3. Restoration of Removed Content (Counter-Notice)
If a user believes their content was removed or disabled by mistake, they may submit a written counter-notice including:
- Allegedly Removed Material
- Consent to Jurisdiction and Service of Process
- Good-Faith Statement
- Contact Information
- Signature
Restoration Timeline:
- Vtiger may restore the content within 10 business days, unless notice of court action is received.
- Restoration applies only to interim restrictions.
- Accounts suspended under ToS are not covered.
- Repeat offenders may lose accounts.
4. Failure to Provide Court Order
If no court order is received within 21 days, access to restricted material will be restored (except for Section 5 cases).
5. Immediate Permanent Removal (Exceptional Cases)
Vtiger may permanently remove content immediately, where risks are severe:
- Child sexual abuse material (CSAM)
- Malware, phishing, or viruses
- Pornography or obscene content
- Terrorism or violent threats
- Any other content is clearly illegal under applicable law
6. Preservation of Data (Forensics, Legal Compliance & Government Requests)
Removal from public access does not always mean deletion. Vtiger may preserve backend copies for up to 90 days (extendable upon request, with associated costs borne by the requesting party) for:
- Forensic investigations
- Law enforcement/regulatory requests
- Court/government preservation orders
- Internal legal review
Examples: phishing, employee theft, and malware uploads.
Email preservation requests to: [email protected].
Requesters’ Obligations:
- All costs associated with obtaining court orders, extending preservation requests, or pursuing legal remedies must be borne by the requesting party.
- Preservation requests must be accompanied by a valid court order, government directive, or subpoena. Vtiger will not preserve data indefinitely without such a legal basis.
7. Important Notes
- Only the copyright/trademark owner or authorized representative can submit a complaint.
- Misrepresentation may lead to liability.
- Incomplete or inaccurate notices may delay action.
- Vtiger follows DMCA-style procedures globally, but all disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, India.
- Vtiger shall not be liable for any loss, damage, or cost arising from removal, restriction, or suspension actions taken in good faith.
- Vtiger will acknowledge receipt of a valid notice within 48 hours and confirm restriction status within 72 hours.
- Vtiger reserves the right to charge reasonable administrative fees for extensive preservation requests or repeated complaints.
Escalation: If a complainant or user disputes the outcome, they may write to [email protected] with the subject line ‘Escalation Request – IPR Complaint.
Last Updated: September 26, 2025.