INDUSTRY
Information Technology
LOCATION
Houston, Texas, United States
About the Company
City Group Technology is a service-based company in Houston, Texas, that provides 24x7 customer support for all things IT, networking, and cloud computing. Their mission includes:
- Provide high-quality IT solutions for small and medium-sized businesses to help compete with large competitors.
- Manage client data in a way to ensure business continuity.
- Cultivation of an environment that reflects business progression through technology innovations.
This case study discusses the challenges faced by City Technology Group and how Vtiger CRM helped resolve them effectively.
The Challenge
Earlier, they used various PSA (Professional services automation) systems, which came with their own strengths and weaknesses. They were also said to be over-complicated and not much user-friendly. The prices were also high, and the majority of the time, the system required customization.
The Solution: Vtiger CRM
Vtiger CRM was implemented as the PSA for customer management and support at City Technology Group. Since the software works as an all-in-one solution, the business process became easier as everything is relational.
The team at City Technology Group is reported to be happy with the implementation of Vtiger CRM, mainly because of its user-friendly aspect. Its easy interface has also been appreciated.
Conclusion
Overall, the employees are happy with the CRM solution. They have been testing the sales and quoting portion of the tool to utilize it fully soon. The company continues to work on understanding the tool to utilize its full capabilities and streamline its business processes.
About the Company
City Group Technology is a service-based company in Houston, Texas, that provides 24x7 customer support for all things IT, networking, and cloud computing. Their mission includes:
- Provide high-quality IT solutions for small and medium-sized businesses to help compete with large competitors.
- Manage client data in a way to ensure business continuity.
- Cultivation of an environment that reflects business progression through technology innovations.
This case study discusses the challenges faced by City Technology Group and how Vtiger CRM helped resolve them effectively.
The Challenge
Earlier, they used various PSA (Professional services automation) systems, which came with their own strengths and weaknesses. They were also said to be over-complicated and not much user-friendly. The prices were also high, and the majority of the time, the system required customization.
The Solution: Vtiger CRM
Vtiger CRM was implemented as the PSA for customer management and support at City Technology Group. Since the software works as an all-in-one solution, the business process became easier as everything is relational.
The team at City Technology Group is reported to be happy with the implementation of Vtiger CRM, mainly because of its user-friendly aspect. Its easy interface has also been appreciated.
Conclusion
Overall, the employees are happy with the CRM solution. They have been testing the sales and quoting portion of the tool to utilize it fully soon. The company continues to work on understanding the tool to utilize its full capabilities and streamline its business processes.