INDUSTRY
Advertising and E-commerce
LOCATION
Melbourne, Australia
BENEFITS
- Better visibility over sales and customer data, which enhanced work efficiency.
- Helped track customer interactions and understand their needs better, which enhanced decision-making.
- Increased work efficiency, which supported effective management of various aspects of sales pipeline.
About the Company
Click Frenzy is a centralized online shopping event hosted in Australia that brings together a group of premium retailers from various categories, such as Travel, Home & Decor, Fashion, Electronics. etc., as well as top deals and promotions into one single platform for a quality shopping experience.
Being one of our dedicated clients since 2017, the sales manager at Click Frenzy, Nick Anderson, shared with us the changes experienced after they set up Vtiger CRM.
The Challenge
According to Nick, Click Frenzy started to look for a new CRM a few weeks after he joined. The company had previously relied on a CRM, which had issues with visibility in terms of reporting.
It also did not facilitate reports for forecasting which impacted the company’s understanding of the potential sales and strongest sales outcome. Thus, in the search for a CRM solution that meets these requirements, they landed on Vtiger CRM.
The Solution: Vtiger CRM
With Vtiger CRM, Click Frenzy overcame these due to the software’s visibility feature. Nick states that Vtiger CRM is much more straightforward than Salesforce and SAP CRM, which he had previously used at other companies. He said Vtiger CRM helped identify any roadblocks or hindrances for the sales reps and progress in opportunities. The tool has been helpful for Nick as a sales manager and his team, wherein the sales reps could effectively prepare quotes, manage pipelines, and access forecasts.
The most common feature of Vtiger CRM they used was the creation of marketing campaigns, email marketing campaigns, and list creation. He said that its high visibility on customer interactions and customer information has been quite helpful.
Conclusion
Overall, Vtiger CRM provided Click Frenzy with better visibility over the management of contracts, quotes, and opportunities which enhanced the efficiency of their sales processes. It also helped them track client communications and understand their needs which contributed to faster and more accurate decision-making.
With the increased visibility of sales data via Vtiger CRM, Click Frenzy experienced an increase in work efficiency which helped the sales executives manage different aspects of the pipeline.
About the Company
Click Frenzy is a centralized online shopping event hosted in Australia that brings together a group of premium retailers from various categories, such as Travel, Home & Decor, Fashion, Electronics. etc., as well as top deals and promotions into one single platform for a quality shopping experience.
Being one of our dedicated clients since 2017, the sales manager at Click Frenzy, Nick Anderson, shared with us the changes experienced after they set up Vtiger CRM.
The Challenge
According to Nick, Click Frenzy started to look for a new CRM a few weeks after he joined. The company had previously relied on a CRM, which had issues with visibility in terms of reporting.
It also did not facilitate reports for forecasting which impacted the company’s understanding of the potential sales and strongest sales outcome. Thus, in the search for a CRM solution that meets these requirements, they landed on Vtiger CRM.
The Solution: Vtiger CRM
With Vtiger CRM, Click Frenzy overcame these due to the software’s visibility feature. Nick states that Vtiger CRM is much more straightforward than Salesforce and SAP CRM, which he had previously used at other companies. He said Vtiger CRM helped identify any roadblocks or hindrances for the sales reps and progress in opportunities. The tool has been helpful for Nick as a sales manager and his team, wherein the sales reps could effectively prepare quotes, manage pipelines, and access forecasts.
The most common feature of Vtiger CRM they used was the creation of marketing campaigns, email marketing campaigns, and list creation. He said that its high visibility on customer interactions and customer information has been quite helpful.
Conclusion
Overall, Vtiger CRM provided Click Frenzy with better visibility over the management of contracts, quotes, and opportunities which enhanced the efficiency of their sales processes. It also helped them track client communications and understand their needs which contributed to faster and more accurate decision-making.
With the increased visibility of sales data via Vtiger CRM, Click Frenzy experienced an increase in work efficiency which helped the sales executives manage different aspects of the pipeline.