Vtiger One is best suited for SMBs and is relevant for business-to-business (B2B), business-to-consumer (B2C), and lightweight, indirect channel sales use cases.
In its “Magic Quadrant for Sales Force Automation, 2025” report, Gartner says, “Sales force automation (SFA is) a foundational sales platform implemented to automate and augment an organization’s core sales processes while utilizing AI and advanced analytics. It enhances the seller’s ability to engage with customers on all interaction touchpoints and devices. It not only optimizes sales-relevant tasks but also provides actionable next best actions for improved sales contact, pipeline and opportunity management.”
Vtiger combines its core Customer One View and Calculus AI value propositions with a robust suite of features designed to enhance productivity and collaboration. These include a low-code platform (VTAP), a deal room for seamless buyer-seller interaction, a visual process designer, and enhanced integrations to support seller efficiency. Additionally, Vtiger offers CPQ (Configure, Price, Quote) tools for streamlined sales quoting, GPT-powered bots, a prompt builder for creating custom AI assistants, an agent builder for developing AI agents, and a chatbot for rapid customer responses, among other capabilities.
