Deliver a superior support experience to your customers by leveraging Vtiger CRM's Workflows automation feature for customer support.
Workflow is a feature that enables you to automate repetitive tasks. It comprises trigger conditions, entry criteria, and actions.
When a customer responds to a closed case, Vtiger automatically reopens it and informs the concerned agent, including the manager.
Get notified about escalated cases and high-priority cases, which stay unaccepted way longer than expected.
Leverage workflows to update any case field granularly. This level of attention to detail ensures accuracy consistently.
Vtiger's Workflows automatically creates an assigned task and alerts the concerned support agent when a case demands a particular action.
Vtiger's Process Designer is a graphical interface to create systematic business workflows. It helps in creating, saving and publishing the workflows. Automatically triggers and executes the workflow in the CRM. Offers smart administration by easily translating flowcharts to real business workflows.
PropelCare relies on Vtiger Help Desk to ensure light enthusiasts are not left in mid air.
XSEED automates its entire sales process with Vtiger CRM.
Hacker Earth accelerated growth by switching from Salesforce to Vtiger.