Trigger actions based on changes to a case
You close a case when you think issues have been resolved. If a customer thinks differently and replies back, Vtiger can automatically reopen the case and send an alert to the assigned agent and supervisor to let them know.
Trigger actions based on a case becoming inactive
You work with a lot of customers, and things can sometimes slip through the cracks. Vtiger can notify you if a high priority case from a customer you’ve tagged as a VIP hasn’t been accepted in a reasonable amount of time.