Manage customer calls within the CRM
Asterisk consists of an open source PBX, telephony engine, and telephony applications toolkit, which allows users to make and receive calls from software phones (softphones) using their computers.
- Click-to-call right from a lead or contact record in the CRM.
- See the callers' contact information on the screen in incoming calls.
- Quickly create opportunities and contacts right from the incoming call popup.
- All calls are logged, so you can refer back to call histories later.
- Automatically record calls.
- Manage call recording files and link them to related contacts records.
- User-level access to make and receive calls.
- Make and receive calls directly from the CRM.
- Save time by avoiding switching between CRM and Telephony tools.
- Don't miss details of any conversations.