Customer_love

5 simple ways to make customers fall in love with your business

If building a successful business is your goal, then you have to do more than just sell. You have to make customers love your business and stay loyal to your brand. And once that happens, customers will buy from you, not once but repeatedly.

Every day hundreds of customers express their love for brands on social media. These posts show that, in most of the cases, excellent customer support swept the customers off their feet. Quick replies, kind words, patient support reps, and many more simple factors create magic moments for customers to fall in love with the business.

If you want to help your customer support team create such magic moments, then read on to know how:

Build a relationship: Polite and friendly customer support conversations have a considerable potential to build a loyal customer base. Customers enjoy the personalized human interaction and remember the experience. So, train your team to start a friendly conversation and build a good rapport with customers.

annie

Show that you care: When customers reach out to support team, they want to know that the person listening to the problem genuinely cares to solve it rather than reading out from scripts. A few simple things such as attentively listening to the customer’s problem or dialing back when the call gets disconnected, empathizing with customers, keeping them informed on the progress of the issue creates trust and eventually into love for your business.

mark

Be patient: When customers call support, in most cases, they are frustrated and have a ton of questions. But when your support team is patient and helps in solving the issue, even an angry customer can turn into a fan.

swift

Resolve issues in time: Nothing delights customers more than a timely resolution. The quick resolution shows that you respect customers’ time and effort. Have a system in place to prioritize cases and set resolution time for cases at each priority level. Also, make it easy for your support team to reach out to other team members to resolve the issue without unwanted delays.

mic

Go above and beyond customer expectations: There are times when customers make a mistake and turn to your support team for help. Such situations provide a perfect opportunity to blow your customer’s mind and sow the seed of love for your business.

brianne

In what other ways have customers fallen in love with your business? Please share them in the comments below.

Leave a Reply

Be the First to Comment!

Notify of

wpDiscuz
Knowlarity_FE

Delight customers and drive more sales with Vtiger and Knowlarity integration

In today’s competitive business environment, the need to provide exceptional customer experience throughout the buyer’s journey is more than ever before. To help businesses like ...
Vbuzz_feature_image

Meet Vtiger Buzz, your new personal assistant!

At Vtiger, we build tools that enable professionals like you to take your business to greater heights. To help you in your effort of delivering ...
sales_mistakes

Do these 3 things to scale your sales in 2018

Another year filled with opportunities is before us. And most of you are busy setting goals to grow sales this new year. Perhaps, you have ...
New_year_blog

3 new year resolutions to succeed professionally in 2018

When the new year is around the corner, many of us retrospect the passing year to learn from mistakes and set new goals to improve ...
2017-12-08 (copy)

Vtiger beautified: a refreshed interface for a better user experience

Background: Here at Vtiger, we frequently explore with one another how to build better products for our customers. Our discussions range from ideas about enhancing CRM ...
credit note

Introducing Credit Notes in Vtiger CRM

Every once in a while, you will owe a customer a refund for something that you've already invoiced them for. Maybe on that invoice you ...
InsuranceCRM_FI

3 reasons why insurance agencies need CRM

To thrive in a competitive market and cater to better informed customers, today’s insurance agencies have to be more customer centric than ever before. To ...
manager's toolkit

3 CRM tools every sales manager needs for generating predictable growth

If you’re a sales manager, we understand that you have the toughest job in sales. You hold great responsibilities, work long hours, go on several ...
Sales automation

A comprehensive guide for automating sales related tasks in Vtiger CRM

When selling, have you ever: Spent your valuable time on entering contact and opportunity details into CRM? Wasted time calling unqualified leads because they appeared ...
Multiple_pipeline_VT

Configure multiple sales pipelines in Vtiger

A sales pipeline is the set of actions that a salesperson must take in order to turn a lead into a customer. For example, a ...
loading