We are excited to announce that Vtiger CRM has been recognized by Gartner in its Magic Quadrant for Sales Force Automation (SFA) 2025. This is our seventh consecutive year on the list from 2019 to 2025. We believe that this repeated recognition highlights our commitment to empowering businesses with innovative CRM solutions that streamline their daily operations.
Key SFA Enhancements in Vtiger CRM
Over the past year, Vtiger CRM has made significant strides in introducing robust AI-driven capabilities, which have contributed to this recognition. Some of the key enhancements include:
Vtiger Agent Builder
The AI Agent Builder is a powerful tool that allows businesses to create and deploy AI agents without requiring technical expertise. These intelligent agents can automate various tasks, such as scheduling sales follow-ups, recommending next best actions, answering customer inquiries and more. This improves productivity and overall team efficiency.
Calculus AI for Sheets
It is the use of AI right inside your Google Sheets. Generate proposal summaries, draft responses to RFP questions, and more directly within your Google Sheets. This enables faster and easier data processing, eliminating the need for complicated steps or coding.
Chatflows
Using the Chatflows feature, users can create guided, automated conversation flows to help visitors find solutions independently. This enables customer support to handle a wide range of interactions, from answering frequently asked questions to guiding users through complex processes with less agent intervention.
Prediction AI Designer
The Prediction AI Designer allows you to build custom predictive models and forecast deal closures, customer churn, and more using CRM data. Incorporate key parameters for forecasting and tailor the model to meet your specific business needs.
Bottom Line
We thank our customers and partners for their continued support. This recognition motivates us to work even harder and offer more advanced solutions to businesses, becoming an integral part of their journey toward growth and success.
Vtiger CRM will be releasing more exciting features in the coming days. Stay tuned for more updates!
Gartner, Magic Quadrant for Sales Force Automation Platforms, Adnan Zijadic, Guy Wood, Steve Rietberg, Wendy Butler-Mafuz, 21 July 2025.
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