We are excited to announce that Vtiger CRM has been recognized by Gartner in its Magic Quadrant for Sales Force Automation (SFA) 2025. This is our seventh consecutive year on the list from 2019 to 2025. This repeated recognition highlights our commitment to empowering businesses with innovative CRM solutions that streamline their daily operations.
Each year, Gartner’s selection process involves an extensive survey of over 180 questions, covering everything from customer wins to product capabilities. It focuses on the features released in the last twelve months, customer support structure, and implementation methodologies. For 2025, Gartner placed particular emphasis on artificial Intelligence (AI), reflecting the growing importance of robust AI features.
Why Gartner Continues to Recognize Vtiger CRM
Gartner evaluates SFA platforms based on how well they can execute and how complete their vision is. Vtiger has been consistently included in Gartner’s evaluations due to several key strengths:
- Account and Contact Management: Vtiger One helps businesses visualize and manage complex buyer and seller relationships, making sales cycles more transparent and easier to handle.
- AI-Driven Activity Management: Our platform employs AI-based tools to capture and summarize interactions across various channels, such as email, mobile, chat, etc. Built-in engagement and opportunity scoring help the sales team focus on prospects that matter most.
- Partner Enablement: We offer a partner’s portal that enables them to manage contacts, deals, cases, and access key documents efficiently. Partners can carry out activities such as goal tracking, onboarding, segmentation, and leverage Calculus AI to gain data-driven insights, helping them make smarter decisions.
Key SFA Enhancements in Vtiger CRM
Over the past year, Vtiger CRM has made significant strides in introducing robust AI-driven capabilities, which have contributed to this recognition. Some of the key enhancements include:
Vtiger Agent Builder
The AI Agent Builder is a powerful tool that allows businesses to create and deploy AI agents without requiring technical expertise. These intelligent agents can automate various tasks, such as scheduling sales follow-ups, recommending next best actions, answering customer inquiries and more. This improves productivity and overall team efficiency.
Calculus AI for Sheets
It is the use of AI right inside your Google Sheets. Generate proposal summaries, draft responses to RFP questions, and more directly within your Google Sheets. This enables faster and easier data processing, eliminating the need for complicated steps or coding.
Chatflows
Using the Chatflows feature, users can create guided, automated conversation flows to help visitors find solutions independently. This enables customer support to handle a wide range of interactions, from answering frequently asked questions to guiding users through complex processes with less agent intervention.
Prediction AI Designer
The Prediction AI Designer allows you to build custom predictive models and forecast deal closures, customer churn, and more using CRM data. Incorporate key parameters for forecasting and tailor the model to meet your specific business needs.
Bottom Line
We thank our customers and partners for their continued support. This recognition motivates us to work even harder and offer more advanced solutions to businesses, becoming an integral part of their journey toward growth and success.
Vtiger CRM will be releasing more exciting features in the coming days. Stay tuned for more updates!
