Help Desk Pricing

Help Desk Professional

For large support teams to deliver customer happiness across every channel, through SLA-driven case management, response acceleration tools, improved collaboration, and performance optimization insights.

Features

Contacts & Organizations
Cases Track progress of each case. Visualize important information. Automate alerts.
SLAs Set response and resolution time targets
Knowledge Base Promote self care and let your agents leverage best answers to common questions
Automated Case Routing Route cases to the right teams based on specific criteria (including type of issue, product, customer, region and more)
Lists Let your agent prioritize most important cases to work on
Collaboration Let subject matter experts lend a hand to provide best resolutions
Auto-fill important fields Free up your agents from manaul data entry
Granular user permissions Control who can view, edit or delete case related information
Reporting
Multi-channel Engagement Let your customers engage with your support team using the channel that is most effective (including case creation)
Customer portal Empower your customers with key information about cases they have raised while allowing them to raise new issues and close resolved ones
Satisfaction surveys Understand how your customers feel about quality of your support
Automated Case Assignment Let your agents focus on resoloving cases while your Help Desk automatically assigns cases using Round Robin or Least Loaded algorithms
Realtime Insights Understand current reality of your suppor operations and take proactive steps to keep things smooth
Historic Insights Spot and act on seasonal and systematic issues with process or personnel

Kickstart Services

Get your business set up with Vtiger quickly. Our kickstart program sets you up with the skills, tools, and confidence to succeed. We explore your needs and goals, build your CRM around them, and import your data from other systems. Contact us at kickstart@vtiger.com to learn more.

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Training Services

Learn how to succeed with Vtiger CRM. Laid out in modules, our training covers basics like changing personal profile information and your displayed currency, to complex tasks like building reports and charts. Contact us at sales@vtiger.com to learn more.

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Migration Services

Migrate to Vtiger from another CRM solution with all of your field customizations and data in-tact with one of our migration plans. Contact us at migration@vtiger.com to learn more.

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Ready to think like your customers?