Twilio is a telephony and SMS services that power communication solutions for businesses of all shapes and sizes.
Twilio is a cloud communication platform that allows software developers to programmatically make and receive phone calls and send and receive text messages using its web service APIs.
Features of Twilio integration:
- Make and receive calls, send messages, receive voice messages, see notifications for incoming and outgoing calls from Vtiger CRM.
- Quickly transfer the call to another user with just a click without leaving your dashboard.
- Secured call recordings to resolve disputes, monitor your team, improve regulatory compliance and enhance your product.
- Avoid missing potential customers and request them to leave a voice message when your sales representative are away from the desk. You will receive all those messages as a recorded voice to your mailbox for future follow-ups.
- Set up IVR to handle large call volumes and increase customer service efficiency. Â
Available in these editions:
Help Desk Starter
Help Desk Professional