Twilio + Vtiger CRM

Twilio is a telephony and SMS services that power communication solutions for businesses of all shapes and sizes.

Twilio is a cloud communication platform that allows software developers to programmatically make and receive phone calls and send and receive text messages using its web service APIs.

Features of Twilio integration:

  • Make and receive calls, send messages, receive voice messages, see notifications for incoming and outgoing calls from Vtiger CRM.
  • Quickly transfer the call to another user with just a click without leaving your dashboard.
  • Secured call recordings to resolve disputes, monitor your team, improve regulatory compliance and enhance your product.
  • Avoid missing potential customers and request them to leave a voice message when your sales representative are away from the desk. You will receive all those messages as a recorded voice to your mailbox for future follow-ups.
  • Set up IVR to handle large call volumes and increase customer service efficiency.  

Available in these editions:

Sales Starter Sales Professional Help Desk Starter Help Desk Professional All-in-one